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Virtual Help Desk Jobs in Atlanta, GA (NOW HIRING)

ATLANTICUS

Help Desk Engineer

Atlanta, GA · On-site

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... Virtual Desktop & Enterprise Technologies * Support AWS WorkSpaces virtual desktop environments ...

New

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to support common business applications, VPN clients, and virtual desktop environments

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K - $112K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation ... virtual credit card payment solution process related to manifest variance and ad-hoc hotel and ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K - $70K/yr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ... DMI values employees for their talents and contributions, and we take pride in helping our ...

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting ... Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K/yr

Working closely with Service Desk personnel, technical support teams, and business stakeholders ... Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits ...

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Virtual Help Desk information

See Atlanta, GA salary details

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$32

How much do virtual help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual help desk in Atlanta, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Atlanta, GA? The most popular types of Help Desk jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Virtual Help Desk jobs? Cities near Atlanta, GA with the most Virtual Help Desk job openings:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,307 per year, or $22.3 per hour.

Help Desk Engineer

Atlanticus Holdings Corporation

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.
We're looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and is constantly looking for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.
Primary Responsibilities
End User Support
  • Provide Tier 1 and Tier 2 technical support for Windows and macOS endpoints.
  • Troubleshoot hardware, operating system, application, network connectivity, VPN, printer, and peripheral issues.
  • Deliver remote and onsite support for employees in a fast-paced enterprise environment.
  • Manage incidents through completion while providing timely communication and exceptional customer service.
  • Build trusted relationships with business users by providing professional, responsive, and solution-oriented support.
  • Participate in an after-hours on-call rotation as required.

Endpoint Administration
  • Build, image, provision, deploy, and refresh Windows and macOS laptops.
  • Configure new employee workstations and perform hardware lifecycle replacements.
  • Support Microsoft Intune device enrollment, compliance policies, application deployment, and endpoint management.
  • Administer Jamf Pro for macOS device management, software deployment, and policy enforcement.
  • Support Microsoft Autopilot and modern endpoint provisioning processes.
  • Maintain accurate hardware inventory and asset management records.

Identity & Productivity Services
  • Support Active Directory user and group administration, password resets, account provisioning, and basic Group Policy troubleshooting.
  • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
  • Support Microsoft Entra ID authentication and Multi-Factor Authentication (MFA).

Patch & Endpoint Management
  • Deploy and monitor Microsoft Windows updates using Microsoft Intune and WSUS.
  • Manage third-party application patching using enterprise tools
  • Monitor patch compliance, investigate failed deployments, and remediate endpoint vulnerabilities.
  • Support endpoint security and ensure systems remain compliant with corporate standards.

Virtual Desktop & Enterprise Technologies
  • Support AWS WorkSpaces virtual desktop environments, including provisioning, troubleshooting, and user support.
  • Assist with enterprise collaboration technologies, conferencing equipment, mobile devices, printers, and other endpoint technologies.
  • Work closely with Infrastructure, Security, and Cloud Engineering teams to resolve complex technical issues.

Continuous Improvement & Automation
  • Identify opportunities to automate repetitive IT tasks using PowerShell or other scripting tools.
  • Contribute to process improvements that enhance the end-user experience and improve operational efficiency.
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
  • Recommend improvements to desktop standards, deployment processes, and service delivery.

You're a great fit if you have
3-5 years of experience in a Help Desk, Desktop Support, or End User Computing role within a Microsoft enterprise environment.
  • Strong experience supporting Windows 11 and macOS devices.
  • Experience with Microsoft Active Directory, Microsoft 365, and Microsoft Entra ID.
  • Hands-on experience with Microsoft Intune endpoint management.
  • Experience managing Windows Updates using Intune and/or WSUS.
  • Experience with Jamf Pro for macOS management.
  • Experience with enterprise patch management solutions such as ManageEngine Endpoint Central, NinjaOne, Action1, or similar products.
  • Experience imaging, deploying, and provisioning enterprise laptops.
  • Experience supporting AWS WorkSpaces or other virtual desktop environments.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless networking.
  • Experience working with IT Service Management (ITSM) ticketing systems.

Preferred
  • Experience with Microsoft Autopilot.
  • Experience with PowerShell scripting or automation.
  • Microsoft, Apple, or CompTIA certifications are a plus.
  • Experience supporting enterprise collaboration and conference room technologies.

Skills & Competencies
The ideal candidate demonstrates:
  • Outstanding customer service and "bedside manner."
  • Strong communication and interpersonal skills.
  • A positive attitude with a willingness to learn and take on new challenges.
  • Excellent troubleshooting and analytical thinking.
  • A proactive, "go-getter" mentality with a strong sense of ownership.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • A passion for continuous improvement, automation, and process optimization.
  • A collaborative team-first mindset with the ability to work independently when needed.

Why You'll Love Working Here
This isn't just a job, it's a place to lead, grow, and thrive. If you believe in your skills and drive, we'll provide the resources and support to help you succeed.
Benefits include
  • Generous PTO and holiday schedule
  • 401(k) with company match
  • Employee stock purchase plan
  • Ongoing training (lunch & learns, financial and health webinars)
  • Team volunteer outings

Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.

Apply