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Virtual Help Desk Jobs in Michigan (NOW HIRING)

Stefanini Group

Deskside Technician II

Midland, MI · On-site

$16 - $20.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Midland, MI · On-site

$16 - $20.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Midland, MI · On-site

$16 - $20.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Pomeroy

Support - Deskside

Portage, MI

$19.25 - $24.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Pomeroy Technologies

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

FastTek

Infrastructure Engineer

Lansing, MI · On-site +1

$109K - $143K/yr

... virtual networks, high speed and distributed storage systems (SAN, HDFS, SSD, etc.) * Utilize ... help-desk tickets. * Automate with Microsoft Graph: build secure automations * Create and manage ...

Stefanini

Azure Infrastructure Engineer

Dearborn, MI

$99K - $129K/yr

... virtual networks, high speed and distributed storage systems (SAN, HDFS, SSD, etc.) Utilize ... help-desk tickets. Automate with Microsoft Graph: Build secure automations Create and manage ...

Dicastal North America

IT Specialist

Greenville, MI · On-site

Respond to telephone calls, emails, help desk tickets, and in-person requests for technical support ... Administer, maintain, and monitor physical and virtual servers, including system performance ...

WRIGHT TOOL COMPANY LLC

Sr. Systems Administrator

Warren, MI · On-site

$80K - $109K/yr

Administer Windows Server 2022 systems, including VMware vSphere virtual servers hosted on on-site ... This position is not a rotating on-call help desk role. COMPETENCIES * Proven ability to work ...

Cosm

IT Service Technician

Detroit, MI · On-site

We help our partners create spaces and content that blur the lines of real and virtual across three ... Record, track, and document the help desk request problem-solving process, including all successful ...

Epic Health Services

Medical Receptionist

Detroit, MI

$15 - $18.25/hr

Front Desk Operations * Perform all opening and closing tasks for the front desk and lobby ... Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

EPIC Health System LLC

Medical Receptionist

Detroit, MI · On-site

$15.50 - $18.75/hr

Front Desk Operations * Perform all opening and closing tasks for the front desk and lobby ... Manually check in patients unable to use virtual systems, ensuring everyone feels supported.

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All JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Michigan

Virtual Help Desk information

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How much do virtual help desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for virtual help desk in Michigan is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
Virtual Help Desk jobs near you
Physician Neuro Overnights Remote - 7/14

Physician Neuro Overnights Remote - 7/14

Advanced Radiology Services

Grand Rapids, MI • On-site, Remote

$18K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Job Type
Full-time
Description
Who we are: Advanced Radiology Services is one of the largest 100% physician-owned radiology practices in the country. Our practice includes 190 radiologists, 40 advanced practice providers, and more than 180 employees providing administrative support in our wholly owned subsidiary STARS. We value diversity on our team and promote a culture of inclusion.
What we do: ARS provides services to more than 60 different sites across the state of Michigan. ARS is the exclusive radiology provider to West Michigan's largest Level I trauma center and research hospital, Corewell Health. American College of Radiology has designated Corewell a Diagnostic Center for Excellence . As a Joint Commission-accredited and certified Comprehensive Stroke Center and leading provider of comprehensive stroke care, Corewell Health is committed to fostering better outcomes for stroke patients.
What we are looking for: We are seeking a remote Neuroradiologist to cover overnights. The schedule would be 10 p to 7 a EST working 7 on and 14 off. This is ideal for someone living in the Pacific Time zone or Hawaii. This is a partnership track position with full compensation and benefits.
Responsibilities:
  • Brain, head and neck, and spine imaging with a full complement of advanced neuroimaging
  • Majority of time on interpretation of ED and Inpatient neuroradiology examinations

Why do you want to do telerad for us? Although we are based in Michigan, we have a well-established teleradiology practice. We had remote physicians prior to COVID and currently have physicians working in 14 states. We utilize Intelerad PACS, PowerScribe 360 and Clario; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual section, committee and board meetings and their input is essential to our practice decisions. You will have outstanding colleagues working virtually by your side as we have dedicated body, cardiothoracic, ER, neuro, pediatric, musculoskeletal, and ultrasound readers on first and second shifts and body, ER, neuro, and pediatric readers on third shift.
Compensation/Benefits: We are offering a newly approved 75K recruitment incentive (sign on bonus) for remote readers, competitive compensation plan, stipends for on-site shifts, and opportunities for additional shifts on a month to month basis. Our physicians pay $0 for single or family medical/dental/vision coverage and enjoy an $18,000 medical reimbursement account annually. We also contribute the maximum amount allowed to the 401K plan ($72,000 in 2026). We have a brand new 6-week paid parental leave benefit!
Why is our practice unique? ARS is a 100% physician owned and managed practice. We are committed to remaining independent. We are looking for entrepreneurial minded physicians who value involvement in decision making and developing our business strategy. Participation in section, committee and board meetings is not required but welcomed from day one for on-site and virtual employees. While we are an independent private practice, some of our physicians practice with an academic focus. In affiliation with Michigan State University College of Medicine, our radiologists have opportunities to teach and mentor residents and pursue research if desired. Due to the size and breadth of the healthcare systems we support, diagnostic volume and variety of clinical exposure is unrivaled.
Requirements
  • American Board of Radiology or American Osteopathic Board of Radiology certified
  • Fellowship in Neuroradiology and CAQ in Neuroradiology is required (or CAQ eligibility)

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