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Virtual Help Desk Jobs in Michigan (NOW HIRING)

ProTouch Staffing

Neurology Physician

Lansing, MI · Remote

$325K - $405K/yr

We utilize Interlard PACS, Power Scribe 360 and Clario; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual section ...

AAA Auto Club Group

Virtual Travel Agent

Dearborn, MI · On-site +1

$10K/mo

Drive new business with competitive products and help retain The Auto Club Group's 13+ million ... Support from Air Desk and Inside Sales Agents. * Interactive group system that provides a seamless ...

New

Stefanini

Deskside Technician II

Highland Park, MI · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... virtual training as well. Why we're differentBrazilian and privately owned company;Agility ...

Stefanini Group

Deskside Technician II

Highland Park, MI

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Highland Park, MI · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Highland Park, MI · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Highland Park, MI · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Pomeroy Technologies

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Pomeroy

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Stefanini

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... virtual training as well. Why we're differentBrazilian and privately owned company;Agility ...

Stefanini

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... virtual training as well. Why we're different Brazilian and privately owned company; Agility ...

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Showing results 21-40

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Michigan

Virtual Help Desk information

See Michigan salary details

$10

$20

$31

How much do virtual help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual help desk in Michigan is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,137 per year, or $20.7 per hour.

Neurology Physician

ProTouch Staffing

Lansing, MI • Remote

$325K - $405K/yr

Full-time

Re-posted 20 days ago

Job description

  • We provide services to more than 60 different sites across the state of Michigan. ARS is the exclusive radiology provider to West Michigan s largest Level I trauma center and research hospital, Cornwell Health. American College of Radiology has designated Core well a Diagnostic Center for Excellence.
  • Brain, head, neck, and spine imaging with a full-complement of advanced neuroimaging
  • Time split between shifts focused on Neuro ED/Inpatient and Neuro outpatient examinations
  • Participation in neuroradiology multi-disciplinary conferences including Neurovascular, Epilepsy, Head and Neck Tumor Board, Spine Surgery, and Neuro-Oncology conferences.
  • Occasional remote supervision of radiology residents rotating on Neuroradiology service.
  • WRVU expectations of 72 for 8:00 am- 5:00 pm shifts
  • Schedule: Flexible! Primarily days (other schedules may also be available). We are seeking experienced candidates to work primarily during daytime hours of 8:00 am-5:00 pm OR 7:00 am-3:00 pm (eastern time zone). The schedule will include occasional time flexible outpatient shifts, occasional Neuro ER/Inpatient shifts (10:00 am-6:00 pm OR 11:00 am-7:00 pm), and a rare Neuro ER/Inpatient evening shift. Our standard schedule positions work 39 weeks and 11 weekends and have 13 weeks vacation.
  • Although we are based in Michigan, we have a well-established teleradiology practice. We had remote physicians prior to COVID and currently have physicians working in 14 states. We utilize Interlard PACS, Power Scribe 360 and Clario; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual section, committee and board meetings and their input is essential to our practice decisions. You will have outstanding colleagues working virtually by your side with a very strong Neuroradiology section. Work station to be provided if working remotely.
  • Credentialing Timeframe: approximately 60 days
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About Protouch Staffing

Sourced by ZipRecruiter

Protouch Staffing, based in Plano, Texas, is a leading provider in the healthcare staffing industry. Established over 30 years ago, the company prides itself on delivering quality services in the fields of nursing, allied health, pharmaceuticals, healthcare IT, and more. Committed to building lasting relationships, Protouch Staffing continually exceeds client expectations by providing unparalleled service, superior patient care, and talented healthcare professionals.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

1989

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