Virtual Help Desk Jobs in Michigan (NOW HIRING)

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At LSI, we are committed to delivering a range of innovative and accessible insurance solutions to protect our clients and their families from unexpected medical claims.

Our business is built on relationships, and we are looking to add to our team. We are seeking individuals that are looking to drive individual and company success, are passionate about working as a team and committed to building long-term, meaningful relationships.

We are seeking a highly motivated Jr. System Administrator to join our team.

In this role, you will support the day-to-day operations of the organization’s IT infrastructure and helpdesk functions. Responsibilities include Tier 1/2 helpdesk support, system and user provisioning/deprovisioning, Windows and Azure-based systems administration, routine maintenance and patching, vulnerability management, and participation in IT projects. The role works under the direction of the Manager, Infrastructure and Systems Security and collaborates across the organization to ensure stable, secure, and reliable IT services.

• Monitor and manage the service desk ticket queue, ensuring timely triage, resolution, and communication with users to meet department SLAs
• Provide consistent followup with users to confirm incidents and requests have been fully resolved
• System outage identification and escalations
• Hardware break fix and software troubleshooting
• Deployment of computer systems, upgrades, software installations and software standardization
• Design, analyze, maintain, and implement LifeSecure’s systems with a costeffective approach
• Coordinate system configurations that meet the needs of all LifeSecure’s team members
• Monitor system backups, storage, and other critical systems daily
• Create, test, maintain, and document procedures for the maintenance or deployment of technology
• Continually work to identify opportunities for automation of manual tasks
• Perform system firmware updates, patching, and other duties as assigned
• Support vulnerability management activities including scanning, tracking, and coordinating remediation of identified vulnerabilities across endpoints and servers
• Administer and support Microsoft Azure services including Azure Virtual Desktop, Entra ID (Active Directory), and Microsoft Intune for device and identity management
• Manage user provisioning and deprovisioning across IT systems including Active Directory, Microsoft 365, and lineofbusiness applications
• Participate in IT projects, contributing to planning, testing, and implementation activities under the guidance of senior team members
• Ability to work independently, prioritize workloads in a dynamic environment, and communicate shifting priorities and work status in a timely and professional manner.
Education and Experience Requirements:
• Associate Degree in Information Systems, Computer Science, Information Technology, or related field preferred
• 3+ years of general help desk and systems administration support experience is required
• Microsoft Azure experience preferred
Knowledge, Skills and Abilities Requirements:
• Strong relationship building, networking, and written and verbal communication skills
• Ability to adapt, plan, and communicate quickly and effectively in a complex and highly regulated environment
• Ability to manage projects within deadlines
• Ability to apply sound judgment and tact in the resolution of problems
• Excellent problem solving and troubleshooting abilities
• Proficient with maintaining and troubleshooting Microsoft Windows 11, Microsoft 365, Microsoft Azure, Microsoft Azure Virtual Desktop, Microsoft Intune, Microsoft Windows Server 2016 and higher, Microsoft Active Directory, VoIP phone systems, Client VPN, Networking, and Backup solutions
• Proficient in imaging and deploying user devices (laptop, desktop, cellphone, etc.)
• Ability to acquire new skills efficiently
• Ability to adapt to a dynamic environment
Special Conditions of Employment (licenses, certificates, credentials, etc.):
• Microsoft Certified Professional or above preferred
LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

LifeSecure offers a competitive benefit package including medical, dental, vision, Life & Disability and a 401(k) plan with an employer match, paid holidays and PTO.

We offer a hybrid work schedule and great space to collaborate with your fellow employees when you are in the office.

LifeSecure is an Equal Opportunity Employer

This position is based in Michigan - relocation is not available.

Visa sponsorship is NOT available for this position

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