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Junior Help Desk Jobs in Michigan (NOW HIRING)

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Must be a junior or senior pursuing an Information Technology degree or a similar area of study.

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Must be a junior or senior pursuing an Information Technology degree or a similar area of study.

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Must be a junior or senior pursuing an Information Technology degree or a similar area of study.

CCL Label

$70K - $75K/yr

We are seeking a motivated and customer-focused Junior IT Administrator to join our Information ... Experience using help desk ticketing systems and documenting technical support activities. * Strong ...

New

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ... Ability to mentor junior technicians. Preferred Qualifications * Knowledge of Apple devices (Mac OS ...

Eccalon LLC

Junior Cyber Advisor

Detroit, MI · On-site

The Junior Cyber Advisor supports cybersecurity missions by assisting senior cyber advisors ... p desk, or technical support roles * Basic understanding of: * Networking concepts (TCP/IP, DNS ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ... Ability to mentor junior technicians. Preferred Qualifications * Knowledge of Apple devices (Mac OS ...

Glanbia

Jr. IT Systems Administrator

Saint Johns, MI · On-site

Performs 3rd level technical support for issues escalated from service desk * After hours support ... Recognizes that reflecting on experiences can help develop new insights which can improve own ...

Glanbia

Jr. IT Systems Administrator

Saint Johns, MI · On-site

Performs 3rd level technical support for issues escalated from service desk * After hours support ... Recognizes that reflecting on experiences can help develop new insights which can improve own ...

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Junior Help Desk information

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$12

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How much do junior help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for junior help desk in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Junior Help Desk jobs in Michigan?

For Junior Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Michigan look for?

The top searched job categories for Junior Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Junior Help Desk jobs?

Cities in Michigan with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Level 1 / Junior Help Desk Technician

Automotive Credit

Southfield, MI • On-site

$20 - $23/hr

Full-time

Posted 7 days ago

Job description

ABOUT MAA

Michael Andrews & Associates LLC (MAA) is a financial services company that partners with a nationwide network of attorneys to recover consumer debt on behalf of its clients. Our teams rely on stable, secure, and well-supported technology to do their work every day — and that is where our IT support team comes in.

POSITION SUMMARY

The Level 1 IT Support Technician is the first point of contact for all end-user technology support across the company. Working onsite, you will respond to help requests, resolve common hardware, software, and account issues, and escalate more complex problems to senior IT staff. This is an ideal role for a customer-focused problem-solver who is early in their IT career and eager to grow.

KEY RESPONSIBILITIES

· Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.

· Log, categorize, prioritize, and track support tickets from intake through resolution, keeping users informed of status along the way.

· Perform account administration in Active Directory and Microsoft 365 — password resets, account provisioning and deprovisioning, group membership, and MFA setup.

· Set up, image, deploy, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, and other peripherals.

· Support printers, scanners, and other shared office equipment.

· Troubleshoot basic network connectivity issues — wired, Wi-Fi, and VPN.

· Install, configure, and update standard business software and Microsoft 365 applications (Outlook, Teams, OneDrive).

· Provide first-touch login and access support for company business systems; escalate application-specific issues to the appropriate team as needed.

· Document solutions, common issues, and procedures in the IT knowledge base.

· Escalate unresolved or complex issues to Tier 2 / senior IT staff with clear, complete notes.

· Assist with onboarding by preparing equipment and accounts for new employees.

WORK ENVIRONMENT

· Onsite, in-office role during standard business hours.

· Occasional lifting and moving of computer equipment (up to ~40 lbs).

· Frequent use of hands and time spent at workstations.

REQUIRED QUALIFICATIONS

· High school diploma or GED (Associate degree in IT or a related field preferred).

· 0–2 years of experience in a helpdesk, IT support, or customer-service role.

· Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).

· Familiarity with basic hardware troubleshooting and PC setup.

· Strong customer-service orientation with clear written and verbal communication.

· Strong organizational skills and the ability to manage multiple requests at once.

· Ability to work onsite, full-time, during standard business hours.

PREFERRED QUALIFICATIONS

· CompTIA A+ and/or Network+ certification (or willingness to obtain).

· Hands-on experience with Active Directory user administration.

· Experience using an IT ticketing or service-management system. (JIRA)

· Exposure to networking fundamentals (DNS, DHCP, VPN).

ACC Values

Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:

  • Dependable – Keep promises. Support and depend on teammates. Actions match words.
  • Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.
  • Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.
  • Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.
  • Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.
  • Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.

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