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Help Desk Associate Jobs in Washington, MI (NOW HIRING)

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Health Fitness

Front Desk Staff (part-time)

Rochester, MI · On-site

$13.75 - $14.50/hr

Our work focuses on creating meaningful connections with each of our participants to help them move ... About the role HealthFitness is looking for part-time Front Desk Attendants to join the team at our ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Washington, MI

Help Desk Associate information

See Washington, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk associate in Washington, MI is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.31 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are popular job titles related to Help Desk Associate jobs in Washington, MI? For Help Desk Associate jobs in Washington, MI, the most frequently searched job titles are:
What cities near Washington, MI are hiring for Help Desk Associate jobs? Cities near Washington, MI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Front Desk Associate

Scenthound

Birmingham, MI • On-site

$13/hr

Other

Re-posted 12 days ago

Scenthound rating

4.3

Company rating: 4.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

38th of 40 rated pet care providers

Job description

Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
About the Role
As a Front Desk Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
What You'll Do
  • Drive membership sales by educating customers on the benefits of routine wellness care
  • Build strong relationships with dog parents and provide outstanding customer service
  • Promote and schedule first-time visits to introduce customers to our services
  • Maintain a clean, organized, and professional front desk environment
  • Ensure dog safety protocols are always followed to provide a stress-free experience for pets
What We're Looking For
  • A sales-driven mindset with a passion for helping customers make informed decisions
  • Proactive and coachable, with a desire to learn and grow in a fast-paced environment
  • Strong communication and people skills to engage with customers and build relationships
  • A passion for dog wellness and safety
  • Retail, hospitality, or membership-based sales experience is a plus
Career Path & Growth
At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.
Why Join Scenthound?
  • Competitive hourly pay
  • A fast-growing company with leadership and growth opportunities
  • A supportive team environment with ongoing training and development
  • A chance to be part of a mission-driven company dedicated to dog wellness and safety

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
Compensation: $13.00 per hour

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