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Help Desk Associate Jobs in Washington, MI (NOW HIRING)

Shelby Dental Care

Front Desk Coordinator

Shelby, MI · On-site

$14.75 - $19.25/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

New

UTEC

IT Technician

Troy, MI

$30K - $50K/yr

Help Desk Technician UTEC is seeking a motivated and customer-focused IT Technician to join our ... Qualifications: * Associate's Degree in Computer Science or a related field (or equivalent ...

Midland Credit Management

Be Seen First

Front Desk Receptionist

Troy, MI · On-site

$16/hr

Associate's in Office Management, Security, Public Relations, or related field. Language Required ... If you have a passion for helping others and thrive at a company that values innovation, inclusion ...

PCRK Group

Front Desk Sales Associate

Farmington, MI · On-site

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Farmington Hills, MI · On-site

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Washington, MI

Help Desk Associate information

See Washington, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Washington, MI is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.31 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are popular job titles related to Help Desk Associate jobs in Washington, MI?

For Help Desk Associate jobs in Washington, MI, the most frequently searched job titles are:

What cities near Washington, MI are hiring for Help Desk Associate jobs?

Cities near Washington, MI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Front Desk/Membership Sales Associate

Scenthound

Birmingham, MI • On-site

$16 - $20/hr

Full-time

Re-posted 22 days ago

Scenthound rating

4.3

Company rating: 4.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

38th of 40 rated pet care providers

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Opportunity for advancement

Perks and Benefits:
  • Competitive hourly base pay + tips ranges from $16.00 to $20.00 per hour based on experience level
  • Merit-based pay increases
  • Complimentary service membership for your pup!

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you!
NORTH STAR
We enrich the connection between people and their dogs.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position:
The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.
This position requires:
  • Customer service experience (retail, restaurant, hotel, gym)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Experience Preferred

Who We Are Looking For:
We are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.
Tasks:
  • Drive membership sales through health and wellness education
  • Prioritize dog wellness and safety
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule
  • Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
  • Cross-Train in other positions such as dog care and bathing

Skills and Abilities:
  • Effective communication with team members and dog parents
  • Assisting in leadership, coaching, mentorship
  • Assisting in the recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management - ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services

Compensation: $16.00 - $20.00 per hour

What Scenthound employees say

Pay

Benefits

Hours and flexibility

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