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Help Desk Associate Jobs in Rochester Hills, MI (NOW HIRING)

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

Equinox

Front Desk Associates, Bloomfield Hills

Bloomfield, MI · On-site

$13.25 - $17.25/hr

We never accept less than 110% to help each other deliver the Equinox experience and enable our ... We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rochester Hills, MI

Help Desk Associate information

See Rochester Hills, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk associate in Rochester Hills, MI is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI? The most popular types of Help Desk jobs in Rochester Hills, MI are:
What job categories do people searching Help Desk Associate jobs in Rochester Hills, MI look for? The top searched job categories for Help Desk Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Help Desk Associate jobs? Cities near Rochester Hills, MI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rochester Hills, MI as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,096 per year, or $19.8 per hour.
Help Desk Technician

Help Desk Technician

Michigan Schools and Government Credit Union

Troy, MI • On-site

$19 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Michigan Schools & Government Credit Union rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Provides first-level technical support by responding to help desk tickets and phone requests. Resolves common hardware, software, and access issues and coordinates vendor repairs as needed.
  • First-Level Technical Support: Provides support for all team members seeking technical assistance by phone or help desk ticketing system. Troubleshoots hardware, software, printer, and peripherals issues to ensure minimal disruption. Maintains accurate status updates on help desk tickets and escalates unresolved issues when necessary. Identifies and escalates trends in support requests that could indicate broader outage or system issues. Delivers a positive support experience through clear communication, timely follow-up, and documentation of issues resolution.
  • Maintain User Access and Profiles: Assists team members with password resets, account unlocks, and the creation and maintenance of user profiles and credentials on the network and email systems. Follows established security procedures and escalates potential access risks in accordance with defined procedures.
  • Hardware and Software Deployment Support: Supports the setup, deployment, and basic maintenance of desktops, laptops, and peripheral equipment. Assists with inventory tracking and performs routine preventative maintenance to ensure equipment remains functional, reliable, and aligned with organizational standards. Documents setup process and common issues to improve consistency, reduce resolution time, and enhance support efficiency.
  • Coordinates Vendor Repairs: Works with third-party vendors to report, schedule, and track hardware repair needs. Monitors repair ticket status to ensure timely resolution and minimal downtime. Ensures clear communication and timely follow-up to minimize disruption to members or team members.

Core Competencies:
  • Member Focus: Uses active listening skills to gain insight and understanding into the needs of team members in order to troubleshoot and resolve problems.
  • Action Oriented: Takes on new opportunities, unfamiliar tasks, and tough challenges with a sense of urgency and enthusiasm. Prioritizes and separates work into efficient workflows and effectively deploys IT resources.
  • Communicates Effectively: Communicates effectively with technical and non-technical audiences; readily adapts approach based on the situation.
  • Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Learns quickly through experimentation when facing new situations and actively seeks new ways to grow using formal and informal development channels.

Education and Experience Requirements:
  • Associate degree in Information Technology or relevant certification required; or
  • 1 year information technology experience required.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 30 pounds.
  • Normal working hours will be MSGCU's standard branch and administrative office hours of operation, however, occasional after-hours maintenance and flexibility to be on call before/after normal work hours, including weekends and holidays is required.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base hourly pay begins at $19.70 / hour
  • Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

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