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Help Desk Associate Jobs in Rochester Hills, MI (NOW HIRING)

JVIS

Help Desk Technician

Shelby Township, MI

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

JVIS USA LLC

Help Desk Technician

Shelby, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

JVIS

Help Desk Technician

Shelby Township, MI

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... At least a two-year Associate's degree in Computer Science is preferred; however, a technical ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Scenthound

Front Desk Associate

Birmingham, MI

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CNS Healthcare

IT Help Desk Technician

Novi, MI · On-site

$17.43 - $23.58/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rochester Hills, MI

Help Desk Associate information

See Rochester Hills, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in Rochester Hills, MI is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI? The most popular types of Help Desk jobs in Rochester Hills, MI are:
What job categories do people searching Help Desk Associate jobs in Rochester Hills, MI look for? The top searched job categories for Help Desk Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Help Desk Associate jobs? Cities near Rochester Hills, MI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Help Desk Technician

JVIS

Shelby Township, MI

$18.25 - $24.75/hr

Full-time

Posted 13 days ago

Job description

SUMMARY:   Assumes primary responsibility for answering Help Desk tickets for technical assistance.  Provides user support, including basic training, problem diagnosis and problem resolution.  Assists in the delivery, set up, retrieval and maintenance of all IS related hardware.  Assist the client with internal and external scheduled events that requires IS related equipment. This position will assist with hardware deployment and maintenance of computers, monitors, printers, etc.  Assist with departmental administrative tasks as time permits.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

·         Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures.

·         Properly gather information and document all trouble tickets in the web help desk as outlined by the department policies and procedures.

·         Responsible for escalating non-routine technology issues to the appropriate IS Helpdesk staff member for resolution or further escalation

·         Configure, support, and deploy end user devices such as computers, thin-clients, printers, A/V systems, etc.

·         Documentation of all application support procedures for both internal and external developed software.

·         Maintain accurate inventory of all assets.

·         Provides hardware and software support including client orientations and training.

·         Participate in the afterhours support process as outlined by the department policies and procedures.

·         Assists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc. 

·         Assist IS departmental staff with administrative duties when applicable

·         Engage in continuous improvement opportunities as required.

·         Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001.

Follows all safety, housekeeping (5S) and company policies and procedures.

Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  At least a two-year Associate’s degree in Computer Science is preferred; however, a technical certification or job experience may be substituted for education.  One year of hands-on experience

working as a Help Desk technician is preferred.  CompTIA A+ certification preferred.  Experience working with hardware and software in a networked environment is preferred.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, talk, hear, and walk.  Occasionally bend, squat, reach, twist/turn and lift up to 50 lbs. to waist level, 15 lbs. overhead.  Specific vision abilities required by this job include ability to adjust focus.

Employment Type: FULL_TIME

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