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Help Desk Manager Jobs in Rochester Hills, MI (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed. LOCATION: 2831 Research Drive ...

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

... Service Management (ITSM) system following the general guidelines of Information Technology ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

... Service Management (ITSM) system following the general guidelines of Information Technology ... Help Desk Analyst II This is the career level for incumbents with responsibility for providing ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

New

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed. LOCATION: 2831 Research Drive ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Experience with remote desktop tools, call management and helpdesk software. Communication:

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Experience with remote desktop tools, call management and helpdesk software. Communication:

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Experience with remote desktop tools, call management and helpdesk software. Communication:

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

New

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... help desk experience. Communication: * Strong verbal and written communication skills, with the ...

New

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

Little Caesars

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform.Experience supporting point ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform. * Experience supporting ...

Ilitch

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform. * Experience supporting ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rochester Hills, MI

Help Desk Manager information

See Rochester Hills, MI salary details

$34.5K

$77.1K

$114.6K

How much do help desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk manager in Rochester Hills, MI is $77,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $92,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI?

The most popular types of Help Desk jobs in Rochester Hills, MI are:

What job categories do people searching Help Desk Manager jobs in Rochester Hills, MI look for?

The top searched job categories for Help Desk Manager jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Help Desk Manager jobs?

Cities near Rochester Hills, MI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,117 per year, or $37.1 per hour.

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI • On-site

$15.75 - $20/hr

Full-time

Posted 9 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

Apply