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It Help Desk Jobs in Rochester Hills, MI (NOW HIRING)

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · On-site

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Bachelor's degree in information technology, Business Administration or related discipline.

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

New

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

This role is responsible for providing efficient, professional, and effective IT support by ... help desk experience. Communication: * Strong verbal and written communication skills, with the ...

New

HCL Global Systems

Help Desk - MI LOCALS, ONSITE

Dearborn, MI · On-site

$19 - $25.75/hr

* Bachelor s degree in information technology, Business Administration or related discipline. * Experience in a technical support or help desk role, preferably in an educational environment. * CompTIA ...

New

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Our solutions include software development, infrastructure cloud hosting, managed IT services, and ...

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Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Jobs in Rochester Hills, MI

It Help Desk information

See Rochester Hills, MI salary details

$11

$21

$31

How much do it help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it help desk in Rochester Hills, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the most commonly searched types of It Help Desk jobs in Rochester Hills, MI?

The most popular types of It Help Desk jobs in Rochester Hills, MI are:

What job categories do people searching It Help Desk jobs in Rochester Hills, MI look for?

The top searched job categories for It Help Desk jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for It Help Desk jobs?

Cities near Rochester Hills, MI with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,323 per year, or $21.3 per hour.

IT Help Desk Technician

PRIORITY WASTE RESOURCES LLC

Clinton Township, MI

Full-time

Re-posted 28 days ago

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes

  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

Apply