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Help Desk Manager Jobs in Jackson, MI (NOW HIRING)

HMG America

Incident Manger

Jackson, MI · On-site

... Desk Manager, Critical Incident Manager and Incident Managers understand their specific ... Help the Event Management Process to mature by providing inputs on : False positives because of ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident ... Help the Event Management Process to mature by providing inputs on : * False positives because of ...

Technique, Inc.

Epicor Specialist

Jackson, MI · On-site

Manage vendor relationship - Act as the primary point of contact for Epicor support cases and ... Provide day-to-day user support - Provide day-to-day user support, respond to help desk requests ...

Technique Inc

Epicor Specialist

Jackson, MI · On-site

Manage vendor relationship - Act as the primary point of contact for Epicor support cases and ... Provide day-to-day user support - Provide day-to-day user support, respond to help desk requests ...

Jenkins Insurance Group LLC

Front Desk Receptionist

Jackson, MI · On-site

$13.75 - $17.50/hr

... managing mail and deliveries, and other assignments as needed to ensure efficient business operations. Job seekers should take pride in their work, be passionate about helping others, and have an ...

Disc Replay

Video Game Store Manager

Jackson, MI

$40K - $60K/yr

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics ... This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ...

Disc Replay

Video Game Store Manager

Jackson, MI · On-site

$40K - $60K/yr

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics ... This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ...

Disc Replay

Shift Supervisor

Jackson, MI · On-site

$15/hr

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics ... This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ...

Disc Replay

Shift Supervisor

Jackson, MI

$15/hr

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics ... This is not a desk job. You'll be on your feet all day, every day, constantly interacting and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Jackson, MI

Help Desk Manager information

See Jackson, MI salary details

$34.1K

$76.2K

$113.3K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Jackson, MI is $76,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Jackson, MI?

The most popular types of Help Desk jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Help Desk Manager jobs?

Cities near Jackson, MI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Jackson, MI as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $76,225 per year, or $36.6 per hour.

Incident Manger

HMG America

Jackson, MI • On-site

Full-time

Re-posted 6 days ago

Key responsibilities

  • Conduct trainings on Incident Management process and Tool within the Steady State Operations staff.

  • Manage Incident Management 'Process Set-up data' in the Service Management Tools, including SLAs, OLAs, notifications, and escalations.

  • Provide means for efficient handling of Critical Incidents and work with related processes to optimize interfaces and improve incident handling.

Job description

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process

Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.

Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.

Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.

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