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Help Desk Associate Jobs in Rochester Hills, MI (NOW HIRING)

HealthFitness

Front Desk Staff (part-time)

Rochester, MI · On-site

$13.75 - $14.50/hr

Our work focuses on creating meaningful connections with each of our participants to help them move ... HealthFitness is looking for part-time Front Desk Attendants to join the team at our client site ...

Health Fitness

Front Desk Staff (part-time)

Rochester, MI

$13.75 - $14.50/hr

Our work focuses on creating meaningful connections with each of our participants to help them move ... About the role HealthFitness is looking for part-time Front Desk Attendants to join the team at our ...

Sun RV Resorts

Associate Accountant

Southfield, MI

$43K - $59K/yr

Associate Accountants also assist with the preparation of consolidated financial statements ... Monitors and resolves help desk accounting questions. (Essential) * Provides coverage for Property ...

Sun, Inc.

Associate Accountant

Southfield, MI

$43K - $59K/yr

Associate Accountants also assist with the preparation of consolidated financial statements ... Monitors and resolves help desk accounting questions. (Essential) * Provides coverage for Property ...

Sun Communities, Inc.

Associate Accountant

Southfield, MI · On-site

$43K - $59K/yr

Associate Accountants also assist with the preparation of consolidated financial statements ... Monitors and resolves help desk accounting questions. (Essential) * Provides coverage for Property ...

Barfly, Inc.

Front Desk- HopCat

Clinton Township, MI · On-site

$12 - $15/hr

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$12 - $15/hr

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

BarFly

Front Desk- HopCat

Auburn Hills, MI · On-site

$12 - $15/hr

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

Barfly, Inc.

Front Desk- HopCat

Auburn Hills, MI

$12 - $15/hr

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

Shelby Dental Care

Front Desk Coordinator

Shelby Township, MI · On-site

$14.75 - $19.25/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Refresh Dental

Front Desk Coordinator

Center Line, MI

$15.25 - $19.75/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

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Help Desk Associate information

See Rochester Hills, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in Rochester Hills, MI is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI? The most popular types of Help Desk jobs in Rochester Hills, MI are:
What job categories do people searching Help Desk Associate jobs in Rochester Hills, MI look for? The top searched job categories for Help Desk Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Help Desk Associate jobs? Cities near Rochester Hills, MI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Front Desk Membership Sales Associate

The NOW Birmingham

Birmingham, MI

$15 - $18/hr

Part-time

Life, PTO

Posted 26 days ago

Job description

Benefits:
  • Team member discounts
  • Career growth opportunities
  • Competitive compensation + generous commissions
  • Bonus based on performance
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off

Join The NOW Massage Birmingham
The NOW Birmingham is a brand-new, locally owned boutique brought to life by proud Michiganders. We're looking for friendly, motivated Experience Guides (Front Desk Associates) to be the welcoming face of our serene, stylish space. If you thrive in a calm, supportive environment and love helping others feel their best, wed love to meet you.
Benefits for working with us NOW :
  • Hourly wage + monthly bonus
  • Complimentary Monthly Massage Membership - $100 value.
  • Friends and Family discounts on massage services
  • Paid Time Off
  • Cell phone stipend
  • Full and Part-Time positions available
  • Retail discounts for staff
  • Free uniforms
  • Free food & snacks
Schedule / Expected Work Hours:
  • Weekend availability only (Friday-Sunday)
  • Boutique hours:
    • Monday - Friday - 10:00am - 9:00pm
    • Saturday & Sunday - 9:00am - 9:00pm
Job Summary
The Front Desk Membership Sales Associate is responsible for selling memberships, enhancements, and the overall guest experience, while maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage, and handling payment for services performed.
Responsibilities
  • Provide top-level service for guests and team members.
  • Warmly greet and check in guests.
  • Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
  • Accurately and effectively book, edit, and cancel massage appointments.
  • Open/close the boutique each day according to standard operating procedures.
  • Resolve guest issues.
  • Ensure guest areas are maintained to standard.
  • Maintain a positive attitude and contribute toward a healthy & happy workplace.
  • Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
  • Sales and service-related experience preferred.
  • Ability to be efficient and detail-oriented in a fast-paced environment.
  • Must have enthusiasm and possess excellent guest service skills.
  • Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Possesses problem-solving and troubleshooting skills.
  • Must be a team player.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massages goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massages interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.