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Help Desk Associate Jobs in Rochester Hills, MI (NOW HIRING)

Refresh Dental

Front Desk Coordinator

Center Line, MI

$15.25 - $19.75/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Refresh Dental

Front Desk Coordinator

Center Line, MI · On-site

$15.25 - $19.75/hr

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Integral

Windows Desktop Administrator, Jr

Detroit, MI · On-site

... service desk support. Responsibilities • Install, upgrade, and troubleshoot all hardware and ... Qualifications Required: • Associate's Degree with 3-5 years of helpdesk support experience. • ...

PCRK Group

Front Desk Sales Associate

Farmington Hills, MI · On-site

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Farmington, MI · On-site

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Rochester, MI · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

TEKsystems

Medical Receptionist

Sterling Heights, MI

$18 - $20/hr

Patient Services Representative / Front Desk Associate Location: Clinton Township, MI Schedule ... You will be the first point of contact for patients--both in-person and over the phone--helping ...

New

TEKsystems

Medical Receptionist

Macomb, MI

$18 - $20/hr

Patient Services Representative / Front Desk Associate Location: Clinton Township, MI Schedule ... You will be the first point of contact for patients--both in-person and over the phone--helping ...

New

TEKsystems

Medical Receptionist

Sterling Heights, MI

$18 - $20/hr

Patient Services Representative / Front Desk Associate Location: Clinton Township, MI Schedule ... You will be the first point of contact for patients--both in-person and over the phone--helping ...

New

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Help Desk Associate information

See Rochester Hills, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for help desk associate in Rochester Hills, MI is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI? The most popular types of Help Desk jobs in Rochester Hills, MI are:
What job categories do people searching Help Desk Associate jobs in Rochester Hills, MI look for? The top searched job categories for Help Desk Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Help Desk Associate jobs? Cities near Rochester Hills, MI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Front Desk Coordinator

Front Desk Coordinator

North American Dental Group

Center Line, MI

$15.25 - $19.75/hr

Full-time

Dental, Retirement, PTO

Posted 17 hours ago

North American Dental Group rating

5.9

Company rating: 5.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Front Desk Coordinator – Be the First Smile Patients See!

Location: Refresh Dental - Center Line, MI 

Job Type: Full-time

About Us
At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday: 8:45am-5pm (will work at different local location) 

Tuesday: 8:45am-5pm

Wednesday: 8:45am-5pm

Thursday: 8:45am-5pm 

Friday: 7:45am-2pm (will work at different local location) 

Your Role as a Front Desk Coordinator
As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

  • Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
  • Perform administrative duties such as sorting mail, scanning documents, and photocopying.
  • Answer phone calls, provide information, and schedule, verify, and confirm appointments.
  • Clearly explain dental procedures, policies, and services to patients.
  • Present financial arrangements and policies to patients while maintaining professionalism and empathy.
  • Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

  • High School Diploma or equivalent (Associate’s degree preferred).
  • 1-5 years of customer service, insurance, or dental experience preferred.
  • Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
  • Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

  • Paid Time Off: Competitive PTO that grows with your career.
  • Comprehensive Benefits: Including 401(k).
  • Career Growth: Access to continuing education and development opportunities.
  • Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?
Apply now and join a team that’s redefining dental care for the better!

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

#NADG3


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