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Help Desk Associate Jobs in Rochester Hills, MI (NOW HIRING)

Barfly, Inc.

Front Desk- HopCat

Auburn Hills, MI · On-site

$12 - $15/hr

  • Retirement

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

BarFly

Front Desk- HopCat

Livonia, MI · On-site

$12 - $15/hr

  • Retirement

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

BarFly

Front Desk- HopCat

Detroit, MI · On-site

$12 - $15/hr

  • Retirement

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

Barfly, Inc.

Front Desk- HopCat

Detroit, MI · On-site

$12 - $15/hr

  • Retirement

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

BarFly

Front Desk- HopCat

Royal Oak, MI · On-site

$12 - $15/hr

  • Retirement

You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills. BarFly is proud to be an equal opportunity workplace. We ...

Shelby Dental Care

Front Desk Coordinator

Shelby, MI · On-site

$14.75 - $19.25/hr

  • Dental

  • Retirement

  • PTO

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

New

Shelby Dental Care

Front Desk Coordinator

Shelby Township, MI

$14.75 - $19.25/hr

  • Dental

  • Retirement

  • PTO

Your organization, professionalism, and ability to multitask will help keep our office running ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

UTEC

IT Technician

Troy, MI · On-site

$30K - $50K/yr

Help Desk Technician UTEC is seeking a motivated and customer-focused IT Technician to join our ... Qualifications: * Associate's Degree in Computer Science or a related field (or equivalent ...

Midland Credit Management

Be Seen First

Front Desk Receptionist

Troy, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's in Office Management, Security, Public Relations, or related field. Language Required ... If you have a passion for helping others and thrive at a company that values innovation, inclusion ...

PCRK Group

Front Desk Sales Associate

Farmington, MI · On-site

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Farmington Hills, MI

$13 - $16.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rochester Hills, MI

Help Desk Associate information

See Rochester Hills, MI salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Rochester Hills, MI is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Rochester Hills, MI?

The most popular types of Help Desk jobs in Rochester Hills, MI are:

What job categories do people searching Help Desk Associate jobs in Rochester Hills, MI look for?

The top searched job categories for Help Desk Associate jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Help Desk Associate jobs?

Cities near Rochester Hills, MI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,096 per year, or $19.8 per hour.

Front Desk- HopCat

Barfly, Inc.

Auburn Hills, MI • On-site

$12 - $15/hr

Other

Retirement

Re-posted 28 days ago

Job description

Join our fun and fast-paced HopCat hosting team by replying to this message!
Great job for 16 and 17-year-olds!
Other perks of the job:

  • Flexible scheduling
  • Mental health benefits, including online assessments for employees and family members and free counseling
  • Paid sick time
  • 401k plan, plus a company match
See what it's like to work for our team by visiting our Indeed company page and watching the videos/photos. Or watch here: https://youtu.be/g8bBTMFudP0
No matter where your career takes you, learn how to interact effectively with guests and coworkers, in an environment that is rarely still. If you want to stay longer term with us, you'll have opportunities to continue into potential serving/bartending roles or share your expertise as a trainer or lead.
We'll provide the great food/craft beer for our guests in an upbeat environment and you'll create the welcoming/fun time for them! HopCat's mission goes beyond food: We work to create welcoming, inclusive atmospheres where our guests and employees are encouraged to be themselves.
You'll receive training in our industry-leading recycling/composting program, helping us divert up to 90% of our food waste from landfills.
BarFly is proud to be an equal opportunity workplace. We know that diverse, talented and dedicated individuals are critical to our success, so we look for veterans and people from various backgrounds not just because it's the right thing to do, but also because it's good for our business. We accept, celebrate and support the differences of people because it makes our team, the experience at our restaurants and the communities in which we operate better.
Job Type: Part-time
Hourly rate: $12.00 - $15.00 per hour (plus any tips from to-go orders)
Benefits:
  • Employee discount
  • Referral program
Physical setting:
  • Casual dining restaurant
Shift:
  • Day shift
  • Night shift
Weekly day range:
  • Monday to Friday
  • Weekend availability

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