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Help Desk Associate Jobs in Michigan (NOW HIRING)

RELIVE Health Ada

Front Desk Associate

Ada, MI · On-site

$21 - $24/hr

We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you ! Job Summary The Front of House Associate ...

TEKsystems

Service Desk Representative

Detroit, MI · Hybrid

$22/hr

Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Representative

Detroit, MI · Hybrid

$22/hr

Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Arch Amenities Group

Fitness Receptionist

Grandville, MI · On-site

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Career Site

Fitness Receptionist

Grandville, MI

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Grand Rapids, MI

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14 - $14.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Front Desk Associate

RELIVE Health Ada

Ada, MI • On-site

$21 - $24/hr

Full-time

PTO

Posted 27 days ago

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Paid time off
  • Training & development

Benefits/Perks
  • Attractive Compensation Package
  • Growth Opportunities
  • Service Benefits - Varying per Location
  • Transferable Skill Development
Company Overview
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results.  We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!  

Job Summary
The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. Will onboard and check out all patients properly based on service received.  Must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.
Responsibilities 
  • Welcomes patients and visitors by greeting them either in person or on the telephone; Must be able to answer or refer patient inquiries.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
  • Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with Office Manager re: scheduling equipment service and repairs.
  • Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
  • Accurately use online booking systems.
  • Assist with patients calling with questions and following up.

Qualifications
  • Educated to GED level
  • Previous experience working in Customer Serving environments
  • Experience in a medical setting is preferable.