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Help Desk Associate Jobs in Michigan (NOW HIRING)

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Fitness Receptionist

Grandville, MI

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Arch Amenities Group

Fitness Receptionist

Grandville, MI · On-site

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

The Service Desk Administrator provides formal classroom instruction and informal one-on-one ... Experience Associate Degree in a related technical field or professional certification on ...

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

The Service Desk Administrator provides formal classroom instruction and informal one-on-one ... Associate Degree in a related technical field or professional certification on applicable software ...

TEKsystems

Helpdesk Support Technician

Lansing, MI

$19 - $22/hr

... Help desk support,Hardware,Office 365,Ticketing system Additional Skills & Qualifications associates degree and/or certifications, preferably more than A+ but doesn't require bachelors degree ...

TEKsystems

Helpdesk Support Technician

Lansing, MI

$19 - $22/hr

... Help desk support,Hardware,Office 365,Ticketing system Additional Skills & Qualifications associates degree and/or certifications, preferably more than A+ but doesn't require bachelors degree ...

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14 - $14.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14.50 - $15.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Byron Center, MI

$14 - $14.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Fitness Receptionist

Fitness Receptionist

Arch Amenities Group

Grandville, MI

$14/hr

Full-time

Posted 16 hours ago

Arch Amenities Group rating

4.7

Company rating: 4.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The pay for this job starts at $14/hour.

We are looking for fall/summer closing shifts 2-3 times a week. Closing weekday shifts are M-F (4pm-10pm) and weekends 2pm-9pm. ( Weekend closing is most needed ) Includes free gym membership.

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Fitness Front Desk Associate at WMCT at Premier Tennis Center. The Fitness Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered.  The Fitness Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries.  Additionally, the Fitness Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.  We are hiring - Apply today for full details and interview to join our team. 

Responsibilities:

  • Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms,  inventory, etc.  Ensures proper coverage when it’s necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift.  Maintains and updates staff communication book.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs.  Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.  Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:

  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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