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Help Desk Associate Jobs in Michigan (NOW HIRING)

Arch Amenities Group

Fitness Receptionist

Grandville, MI · On-site

$14/hr

Fitness Front Desk Associate The pay for this job starts at $14/hour. We are looking for fall ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Career Site

Fitness Receptionist

Grandville, MI

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

GovernmentJobs.com

Front Desk Associate

Battle Creek, MI · On-site

$14 - $18/hr

Recreation customer service employees are responsible for helping the guests and members enjoy their visit or rental. Customer service employees must be flexible and ready to assist in any and all ...

City of Battle Creek, MI

Front Desk Associate

Lansing, MI · On-site

$14.25 - $18.25/hr

Recreation customer service employees are responsible for helping the guests and members enjoy their visit or rental. Customer service employees must be flexible and ready to assist in any and all ...

Arch Amenities Group

Fitness Receptionist

Grandville, MI · On-site

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

The Service Desk Administrator provides formal classroom instruction and informal one-on-one ... Associate Degree in a related technical field or professional certification on applicable software ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

$14.50 - $15.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Holland, MI · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk - Weekends

Grand Rapids, MI

$13 - $14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Michigan

Help Desk Associate information

See Michigan salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Associate jobs in Michigan? For Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Michigan look for? The top searched job categories for Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Associate jobs? Cities in Michigan with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Michigan as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.
IT Help Desk Analyst / Field Technician

IT Help Desk Analyst / Field Technician

WALTERS-DIMMICK PETROLEUM, INC.

Marshall, MI • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Johnny's Markets is changing the way people think about convenience stores, and as an IT Helpdesk Analyst/Field Technician, you'll play a key role in being a reference point for all IT related issues at the user level and develop solutions in a timely manner. With direction from the IT Manager, you'll ensure optimal running of all systems and problem-solve technical issues for colleagues and executives, responding to their needs in a timely manner.
What You'll Do
IT Help Desk Support
  • Serve as the first point of contact for IT support requests from stores and corporate users.
  • Receive, prioritize, troubleshoot, and manage support tickets through the IT ticketing system.
  • Perform initial troubleshooting and resolve technical issues whenever possible.
  • Escalate complex issues to appropriate team members and provide detailed documentation to assist with resolution.
  • Follow up with users to ensure issues are fully resolved and customer satisfaction is maintained.
  • Maintain accurate records of support requests, recurring issues, and resolutions.
  • Update and maintain IT documentation, procedures, and knowledge base articles.

Field Support
  • Travel to store locations as needed to assist with hardware installations, troubleshooting, and maintenance.
  • Support point-of-sale systems, network equipment, printers, handheld devices, and other technology systems.
  • Assist with technology rollouts, upgrades, and special projects.
  • Provide hands-on support during weekends and after-hours maintenance activities when required.

Reporting & Data Analytics
  • Assist with the development, maintenance, and validation of operational and business reports.
  • Work with SQL databases to gather, organize, and analyze data.
  • Support the creation and maintenance of Power BI dashboards and reports.
  • Collaborate with business departments to identify reporting needs and improve data visibility.
  • Help ensure data accuracy and consistency across reporting platforms.

What You'll Need
  • Currently pursuing or have completed an Associate's or Bachelor's degree in Computer Science, Information Technology, Data Analytics, Information Systems, Business Analytics, or a related field; OR equivalent work experience in IT support.
  • Experience working in a help desk, technical support, customer service, or IT operations environment preferred.
  • Strong knowledge of Microsoft Windows and Microsoft 365 applications.
  • Experience with IT ticketing systems is preferred.
  • Experience with SQL, database queries, Power BI, or other reporting tools preferred.
  • Interest in data analysis, business intelligence, reporting development, or process improvement.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to manage multiple priorities and work independently.
  • Attention to detail and commitment to maintaining accurate documentation.
  • Ability to lift and carry 50 lbs. regularly
  • Comfortable on ladders between 6 - 20 feet
  • Experienced / comfortable driving commercial vehicles (transit van)

Preferred Qualifications
  • Experience creating reports, dashboards, or data visualizations.
  • Coursework or hands-on experience with SQL, Power BI, Microsoft Access, or similar reporting platforms.
  • Experience supporting retail, hospitality, or multi-location business environments.
  • Familiarity with Microsoft Azure, SharePoint, Power Automate, or Microsoft data platforms.
  • Ability to analyze business processes and identify opportunities for improvement through technology and reporting.

Benefits
It feels good to work at a company that cares about its customers and its community. We're always looking for ways to take good care of each other, and that goes for your benefits, too. As a full-time employee, you can look forward to:
  • Competitive pay, commensurate with demonstrated skills and experience.
  • Medical, dental, and vision insurance (after 60 days)
  • Flex spending account (after 60 days)
  • $10,000 life insurance and accidental death & dismemberment insurance (after 60 days)
  • LifeWorks employee assistance program (after 60 days)
  • 401K with company match (age 18+, after 6 months of service)
  • 2 weeks paid vacation (after 90 days) plus 6 paid holidays per year

Get to Know Johnny's
You can feel good about working for Johnny's. Our family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Wherever we go, we work hard to be a bright spot in the community, doing our best to Be More, Be Good, and Be Neighborly. Come join our team!

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