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Help Desk Level 2 Jobs in Michigan (NOW HIRING)

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

Field IT Technician Level 2/3 -- Multi-Site Retail (Philadelphia) 15+ years in business, Managed IT ... Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction.

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... level position, or are looking to accelerate your career opportunities - you want to work for a ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... help businesses stay connected in everypossible sense. So,Whatdoes a Level 2 Support Technician Do ... Responsible for remotely managing andmaintainingour end clients networks, proactive management of ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide ... Minimum two years' experience on a service desk/help desk team with ticketing systems. * Strong ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... we help businesses stay connected in every possible sense. So, What does a Level 2 Support ... Technician Do? Responsible for remotely managing and maintaining our end client's networks ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... help businesses stay connected in everypossible sense. So,Whatdoes a Level 2 Support Technician Do ... Responsible for remotely managing andmaintainingour end client's networks, proactive management of ...

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All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Michigan

Help Desk Level 2 information

See Michigan salary details

$11

$20

$29

How much do help desk level 2 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk level 2 in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
What are popular job titles related to Help Desk Level 2 jobs in Michigan? For Help Desk Level 2 jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in Michigan look for? The top searched job categories for Help Desk Level 2 jobs in Michigan are:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk - Contracted Technology Support Level 1

Monroe Public Schools

Monroe, MI • On-site

$16 - $18/hr

Contractor

Re-posted 4 days ago

Job description

Position Type:
Technology/Contracted Technology Support - Computer Technician
Date Posted:
6/10/2026
Location:
Central Office - Technology Department
Closing Date:
until filled
Job Posting: Level 1 Help Desk - Technology
Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.
Terms of Employment:
  • 3rd Party Contract
  • 40 hours per week
  • 12-month position

Compensation:
  • $16.00 to $18.00 per hour (based on experience and skill level)

Reports To: Director of District Technology
Qualifications:
  • High school diploma or equivalent.
  • At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
  • Strong attention to detail and ability to follow technical instructions.
  • Effective time management and organizational skills.
  • Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
  • Ability to work independently and collaboratively.
  • Willingness to learn, take direction, and adapt to evolving technology needs.
  • Valid driver's license with a clean driving record (required for travel between locations).
  • Successful completion of a criminal background check.

Responsibilities:
  • Provide front-line technical support for staff and students across the district.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Install and configure systems, applications, and devices.
  • Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
  • Perform preventative maintenance and routine system updates.
  • Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
  • Travel to district locations as needed to provide on-site support.
  • Lift and move equipment weighing up to 65 lbs.
  • Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
  • Work overtime as needed.
  • Perform other duties as assigned by the supervisor.

APPLICATION PROCEDURE
  • Applications are accepted until a position is filled.
  • Only applicants who supply the requested documents outlined below and fully complete the application will be considered.
  • Faxed, mailed, and emailed applications will not be accepted.

External Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents (resume, transcripts, and applicable certifications/license) are required and must be uploaded with the application.
Internal Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents are required and must be uploaded with the application.
Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070. The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.

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