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Cvs Help Desk Remote Jobs in Michigan (NOW HIRING)

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready ... Benefits Bonus Structure #LI-Remote Requisition #: 342903 Life at Lumen Life at Lumen is human and ...

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

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Cvs Help Desk Remote information

What is the difference between Cvs Help Desk Remote vs Customer Support Specialist?

AspectCvs Help Desk RemoteCustomer Support Specialist
CredentialsBasic IT knowledge, help desk certifications often preferredCustomer service skills, communication skills, sometimes certifications in customer support
Work EnvironmentRemote, tech-focused help desk settingRemote or on-site, customer interaction-focused
Industry UsageHealthcare retail (Cvs), tech supportVarious industries including retail, tech, and services
Search & Comparison IntentTechnical support, help desk rolesCustomer service, client interaction roles

The main difference is that Cvs Help Desk Remote roles focus on technical support for CVS systems and products, requiring IT knowledge and help desk skills. Customer Support Specialist positions are broader, emphasizing customer interaction and service skills across various industries. Both roles can be remote but serve different primary functions within customer and technical support domains.

What are some common challenges faced by CVS Help Desk Remote employees, and how are they typically addressed?

CVS Help Desk Remote employees often encounter challenges such as troubleshooting a wide variety of technical issues, managing high call volumes, and effectively communicating solutions without in-person interaction. To address these challenges, team members receive thorough training on CVS systems, have access to a knowledge base for quick reference, and regularly collaborate with colleagues and supervisors through virtual meetings. Additionally, ongoing support is provided to ensure employees feel connected and equipped to resolve customer issues efficiently.

What is a CVS Help Desk Remote job?

CVS Help Desk Remote jobs are customer support positions where employees assist CVS customers, pharmacy staff, or internal teams with troubleshooting and resolving issues via phone, chat, or email—all from a remote (work-from-home) location. Responsibilities typically include answering questions about prescriptions, insurance, account access, technical problems with CVS platforms, and providing guidance on CVS services. These roles require strong communication skills, problem-solving abilities, and familiarity with CVS systems. Training is usually provided, and employees are expected to maintain confidentiality and deliver high-quality customer service. Remote positions offer flexibility but may also require set hours or weekend shifts.

Does CVS Help Desk Remote allow remote work?

CVS Help Desk Remote positions typically allow employees to work remotely, providing support through phone, email, or remote access tools. These roles often require familiarity with remote troubleshooting, customer service skills, and sometimes specific software or hardware knowledge. Remote work arrangements may vary based on the company's policies and the specific job requirements.

What are the key skills and qualifications needed to thrive as a CVS Help Desk Remote employee, and why are they important?

To thrive as a CVS Help Desk Remote employee, you need strong problem-solving abilities, customer service skills, and familiarity with IT support processes, usually supported by a high school diploma or equivalent. Proficiency with ticketing systems, remote desktop tools, and knowledge of CVS's specific software platforms is typically required. Excellent communication, patience, and the ability to multitask under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining seamless pharmacy operations remotely.
What are popular job titles related to Cvs Help Desk Remote jobs in Michigan? For Cvs Help Desk Remote jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cvs Help Desk Remote jobs in Michigan look for? The top searched job categories for Cvs Help Desk Remote jobs in Michigan are:
What cities in Michigan are hiring for Cvs Help Desk Remote jobs? Cities in Michigan with the most Cvs Help Desk Remote job openings:

Account Manager II- Desk Based Sales

Lumen Technologies

MI • Remote

$50K - $67K/yr

Full-time

Medical, Life

Posted 6 days ago


Lumen Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

8th of 97 rated telecommunications companies


Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

This role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

Location

Allows for Work From Home in the Eastern and Central Time Zones.

The Main Responsibilities
  • Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
  • Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. 
  • Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
  • Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
  • Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. 
  • Engage internal resources and support personnel to provide an exceptional customer experience.
  • Leverage the broader sales resource eco-system to drive high impact opportunities.
  • Work with urgency through all aspects of the sales cycle through closing.
  • Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
  • Provide activity reports as required. Forecast and commit monthly sales volume accurately.
  • Attend assigned meeting and participate in all company training requirements. 
  • Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.
What We Look For in a Candidate
  • 4+ years sales experience
  • Experience selling similar products and solutions.
  • Experience selling telecom/telecom solutions.
  • Advanced sales experience in a similar desk-based or inside/outside role.
  • History developing new accounts and opening new sales territories a plus. 
  • Ability to conduct an efficient sales call or web-conference.
  • Prepared, organized and planned approach to daily business pursuits.
  • Persuasive selling skills and prospecting skills - cold calling, e-mail, social media, messaging, etc. 
  • Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
  • Proficiency in Salesforce/CRM.
  • Work daily with integrity and follow the Lumen Unifying Principles.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$50,606 - $67,473 in these states: AL  AR  FL  GA  IA  IN  KS  KY  LA  ME  MO  MS  ND  NE OH  OK  PA  SC  SD  TN  VT  WI  WV   
$53,144 - $70,848 in these states: MI  MN  NC  NH  RI 
$55,671 - $74,221 in these states: CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 342903

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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