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Cloud Help Desk Remote Jobs in Virginia (NOW HIRING)

Ardent Principles, Inc

Cloud Solutions Architect

Chantilly, VA · On-site +1

$65 - $89/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... remote access. * Installing and upgrading computer components and software, managing virtual ... Responding and resolving help desk and JIRA requests. * Associate or Bachelor's degree in Computer ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Initiate Government Solutions

Cloud Architect Lead

Arlington, VA · On-site +1

$74.75 - $95.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IGS is currently recruiting a remote Cloud Architect Lead to support our work with a federal client ... Doing things like being accountable for mistakes, accepting helpful criticism, and following ...

PERIKIN ENTERPRISES LLC

Mid-Level Business Analyst

Herndon, VA · On-site +1

$85K - $102K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Contractor resource locations will only be considered from the fifty (50) United States and official U.S. territories. PRIMARY JOB DUTIES Provide Help Desk support to include, but not limited ...

NewGen

Multi-Cloud Engineer

Chantilly, VA · On-site +1

$57 - $76.25/hr

... portable remote devices * Demonstrated experience with IP network routing and switching ... We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the ...

Maximus

Junior CIC Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... to cloud environments (AWS/Azure) and monitoring tools. - Familiarity with automation or AI ...

Fanniemae

Cloud Engineer (Advisor)

Reston, VA · On-site +1

$155K - $209K/yr

  • Medical

  • Life

Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership ... remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for ...

Booz Allen Hamilton, Inc.

Cloud Engineer

Arlington, VA · On-site +1

$86K - $198K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Hybrid Job Number: R0238995 Location: Arlington,VA,US Share job via: Share Cloud ... We need you to help us develop cloud-based solutions for some of DOD's toughest problems. On our ...

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All JobsCloud Help Desk JobsCloud Help Desk Remote JobsCloud Help Desk Remote Jobs in Virginia

Cloud Help Desk Remote information

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

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The most popular types of Cloud Help Desk jobs in Virginia are:

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For Cloud Help Desk Remote jobs in Virginia, the most frequently searched job titles are:

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Cities in Virginia with the most Cloud Help Desk Remote job openings:

Cloud Help Desk Remote jobs near you

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Re-posted 26 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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