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Cloud Help Desk Remote Jobs in Springfield, VA (NOW HIRING)

Telos Corporation

Help Desk Associate 2

Ashburn, VA · On-site +1

$19 - $25.50/hr

Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security ... Work independently in an onsite, hybrid or remote environment while staying connected with your ...

Telos Corporation

Help Desk Associate 2

Ashburn, VA · On-site +1

$19 - $25.50/hr

Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security ... Work independently in an onsite, hybrid or remote environment while staying connected with your ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or San Antonio, TX Schedule: Rotating shifts, 24x7x365 coverage ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or San Antonio, TX Schedule: Rotating shifts, 24x7x365 coverage ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or San Antonio, TX Schedule: Rotating shifts, 24x7x365 coverage ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation ... remote configuration and troubleshooting (TCP/IP, WIFI, VPN) * Knowledge of Microsoft Cloud ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Provide escalation support as necessary for Level I Helpdesk staff  * Assist with the onboarding ... remote configuration and troubleshooting (TCP/IP, WIFI, VPN)  * Knowledge of Microsoft Cloud ...

Patriot LLC

Entry Level Helpdesk Specialist

Ashburn, VA · Remote

The Service Desk Analyst I serves as the first point of contact for our Company and our customers ... Provide remote technical assistance and support for incoming queries and issues related to computer ...

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Cloud Help Desk Remote information

See Springfield, VA salary details

$13

$24

$35

How much do cloud help desk remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for cloud help desk remote in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

What are popular job titles related to Cloud Help Desk Remote jobs in Springfield, VA? For Cloud Help Desk Remote jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Cloud Help Desk Remote jobs in Springfield, VA look for? The top searched job categories for Cloud Help Desk Remote jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Cloud Help Desk Remote jobs? Cities near Springfield, VA with the most Cloud Help Desk Remote job openings:
Cloud Help Desk Remote jobs near you
Infographic showing various Cloud Help Desk Remote job openings in Springfield, VA as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 32% Physical, 5% Hybrid, and 63% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/yr

Full-time

Posted 18 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Monday -Friday 9:30am - 6pm ET Monday - Friday 10:00am - 6:30pm ET Saturday - Wednesday 7:00am - 3:30pm ET Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner.

Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline.

Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials.

Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required.

Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management.

Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills.

Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills.

Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

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