We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
Service Desk Technician II
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Service Desk Technician II
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Service Desk Technician I
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Service Desk Technician I
Washington, DC · On-site +1
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Cloud Engineer
Chantilly, VA · On-site +1
$57 - $76.25/hr
... remote access. * Installing and upgrading computer components and software, managing virtual ... Responding and resolving help desk and JIRA requests. * Associate or Bachelor's degree in Computer ...
New
Cloud Engineer
Chantilly, VA · On-site +1
$57 - $76.25/hr
... remote access. * Installing and upgrading computer components and software, managing virtual ... Responding and resolving help desk and JIRA requests. * Associate or Bachelor's degree in Computer ...
New
... Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract ... Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and ...
Quick apply
... Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract ... Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and ...
Tier 1 IT Service Desk Representative
Washington, DC · Remote
$28 - $32/hr
Support remote access technologies including VPN solutions and multi-factor authentication tools ... to help identify candidates whose qualifications most closely match the requirements of the ...
Quick apply
Tier 1 IT Service Desk Representative
Washington, DC · Remote
$28 - $32/hr
Support remote access technologies including VPN solutions and multi-factor authentication tools ... to help identify candidates whose qualifications most closely match the requirements of the ...
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Quick apply
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Quick apply
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Quick apply
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Quick apply
Voice Analyst
Leesburg, VA · Remote
Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Quick apply
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Quick apply
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Quick apply
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Quick apply
Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...
Service Desk Analyst
Reston, VA · Remote
$15 - $18/hr
Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Analyst
Reston, VA · Remote
$15 - $18/hr
Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Cloud Platform Engineer
Washington, DC · Remote
$63.25 - $84.50/hr
Job Location: This is a remote-friendly position with occasional onsite requirements in the ... Resolve complex cloud platform issues escalated from operations and service desk teams.
Cloud Platform Engineer
Washington, DC · Remote
$63.25 - $84.50/hr
Job Location: This is a remote-friendly position with occasional onsite requirements in the ... Resolve complex cloud platform issues escalated from operations and service desk teams.
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... cloud and on-premises environments. - Manage security compliance and assist in security policy ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Tier 2 IT Service Desk Representative
Washington, DC · Remote
$30 - $35/hr
Configure and troubleshoot VPN, remote access, and secure connectivity solutions. * Perform ... to help identify candidates whose qualifications most closely match the requirements of the ...
Quick apply
Tier 2 IT Service Desk Representative
Washington, DC · Remote
$30 - $35/hr
Configure and troubleshoot VPN, remote access, and secure connectivity solutions. * Perform ... to help identify candidates whose qualifications most closely match the requirements of the ...
Cloud Help Desk Remote information
See Springfield, VA salary details
$13.31 - $15.32
2% of jobs
$15.32 - $17.33
6% of jobs
$17.33 - $19.33
12% of jobs
$19.90 is the 25th percentile. Wages below this are outliers.
$19.33 - $21.34
17% of jobs
The median wage is $22.95 / hr.
$21.34 - $23.35
16% of jobs
$23.35 - $25.36
16% of jobs
$26.36 is the 75th percentile. Wages above this are outliers.
$25.36 - $27.37
12% of jobs
$27.37 - $29.38
7% of jobs
$29.38 - $31.39
6% of jobs
$31.39 - $33.39
3% of jobs
$33.39 - $35.40
2% of jobs
$13
$24
$35
How much do cloud help desk remote jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for cloud help desk remote in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.
What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?
| Aspect | Cloud Help Desk Remote | Cloud Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | Cloud certifications (AWS, Azure), CompTIA A+ |
| Work Environment | Remote, help desk ticketing systems | Remote or on-site, technical support roles |
| Industry Usage | IT service providers, tech companies | Cloud service providers, IT consulting firms |
| Job Focus | Troubleshooting, customer support, ticket resolution | Technical support, cloud infrastructure assistance |
The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.
What are popular job titles related to Cloud Help Desk Remote jobs in Springfield, VA? For Cloud Help Desk Remote jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Cloud Help Desk Remote jobs in Springfield, VA look for? The top searched job categories for Cloud Help Desk Remote jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Cloud Help Desk Remote jobs? Cities near Springfield, VA with the most Cloud Help Desk Remote job openings:
Temporary
Re-posted 9 days ago
Job description
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required
Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration
Employment Type: US Temporary FT