Pittsburgh, PA · On-site
$19.50 - $26.25/hr
Contract * Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs
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Pittsburgh, PA · On-site
$19.50 - $26.25/hr
Contract * Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs
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Philadelphia, PA · On-site
$30/hr
Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round - Microsoft Teams ... Experience working with Genesys Cloud contact center and customer experience platform. * Strong ...
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Philadelphia, PA · On-site
$30/hr
Help Desk Analyst Location: Onsite (5 Days/Week) Interview Process: 1st Round - Microsoft Teams ... Experience working with Genesys Cloud contact center and customer experience platform. * Strong ...
Miami, FL · On-site
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Miami, FL · On-site
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
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Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
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Trenton, NJ · On-site
$20.50 - $28/hr
Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Hybrid cloud environments * Hardware Asset Management (HAM) * Basic Software Asset Management (SAM ...
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Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Hybrid cloud environments * Hardware Asset Management (HAM) * Basic Software Asset Management (SAM ...
Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
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Quantico, VA · On-site
$42K - $50K/yr
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our ...
Denver, CO · On-site
$21 - $28.75/hr
Familiarity with Salesforce Service Cloud or Help Desk environments.
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Denver, CO · On-site
$21 - $28.75/hr
Familiarity with Salesforce Service Cloud or Help Desk environments.
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Genesys Cloud contact center and customer experience platform Strong customer service skills ...
Philadelphia, PA · On-site
$20.75 - $28.25/hr
Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills ... Genesys Cloud contact center and customer experience platform Strong customer service skills ...
Colorado Springs, CO · On-site
As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...
Colorado Springs, CO · On-site
As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...
Colorado Springs, CO · On-site
As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...
Colorado Springs, CO · On-site
As a Help Desk Manager , you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and ...
Miami, FL · On-site
Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...
Miami, FL · On-site
Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
FL · Remote
$18 - $23/hr
SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
$20.50 - $27.75/hr
The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and ... Troubleshoot user-reported issues and coordinate with developers, cloud support, database, and ...
Doral, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Doral, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Annapolis, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...
Annapolis, MD · On-site
$75K - $125K/yr
The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Quick apply
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Doral, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Doral, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Cloud Help Desk Evening | Cloud Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | CompTIA A+, Network+, Cloud certifications |
| Work Environment | Help desk, remote, evening shifts | Technical support, remote or on-site, flexible hours |
| Industry Usage | IT service providers, cloud service companies | Cloud service providers, IT support firms |
Both roles require similar certifications and work in remote or help desk environments within the cloud industry. The main difference is that Cloud Help Desk Evening specifically emphasizes evening shifts, while Cloud Support Technicians may work flexible hours including day shifts. Both positions support cloud services but may differ slightly in scope and shift timing.
Cities with the most Cloud Help Desk Evening job openings:
The most popular types of Cloud Help Desk jobs are:
States with the most job openings for Cloud Help Desk Evening jobs include:
$19.50 - $26.25/hr
Contractor
Re-posted 16 days ago
Job Title: Oracle HCM Helpdesk Module
Job Location: Pittsburgh, PA
Job Type: Contract
Job Description:
Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with crossfunctional teams to gather requirements and configure the system to meet business needs
Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User Experience Survey Integration Framework and Workflows
Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder
Provide expert guidance and support during the deployment phase ensuring that all technical and functional aspects are addressed effectively
Develop and deliver training materials and sessions to endusers ensuring they are equipped to utilize the system efficiently
Monitor and analyze system performance postimplementation identifying areas for improvement and implementing necessary changes to enhance functionality
Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues ensuring minimal disruption to help desk operations
Stay updated with the latest Oracle HCM Cloud Help Desk features and updates recommending and implementing enhancements to maintain system relevance and efficiency
QUALIFICATIONS
Oracle HCM Cloud certification is preferred
EXPERIENCE
Typically 5 to 8 years of experience in implementing and supporting Oracle HCM Cloud solutions with a focus on the Help Desk module
SKILLS
Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation
Expertise in Visual Build to extend the Help Desk functionalities
Excellent problem-solving skills with the ability to troubleshoot complex technical issues
Effective communication and training skills to engage with diverse stakeholders and end-users
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Recruiting and staffing services
51 - 200 Employees
Atlanta, GA, US
2016
