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Cloud Help Desk Evening Jobs (NOW HIRING)

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)

MetroSys

Help Desk Technician

Nashville, TN · Remote

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance ... Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.

Horizon3.ai

Manager, Global Help Desk

... internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Experience with Google Workspace/Google Cloud * Experience troubleshooting network printers and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Secret, Must Have Clearance to Start • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and ...

Indigo IT , LLC

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Indigo IT

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Proposed personnel possess the knowledge and capability to provide technical support for cloud ...

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All Jobsevening JobsTechnology JobsCloud Help Desk Evening Jobs

Cloud Help Desk Evening information

See salary details

$12

$23

$33

How much do cloud help desk evening jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for cloud help desk evening in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk Evening vs Cloud Support Technician?

AspectCloud Help Desk EveningCloud Support Technician
CertificationsCompTIA A+, Network+, Cloud certificationsCompTIA A+, Network+, Cloud certifications
Work EnvironmentHelp desk, remote, evening shiftsTechnical support, remote or on-site, flexible hours
Industry UsageIT service providers, cloud service companiesCloud service providers, IT support firms

Both roles require similar certifications and work in remote or help desk environments within the cloud industry. The main difference is that Cloud Help Desk Evening specifically emphasizes evening shifts, while Cloud Support Technicians may work flexible hours including day shifts. Both positions support cloud services but may differ slightly in scope and shift timing.

What cities are hiring for Cloud Help Desk Evening jobs?

Cities with the most Cloud Help Desk Evening job openings:

What are the most commonly searched types of Cloud Help Desk jobs?

The most popular types of Cloud Help Desk jobs are:

What states have the most Cloud Help Desk Evening jobs?

States with the most job openings for Cloud Help Desk Evening jobs include:

Cloud Help Desk Evening jobs near you

Help Desk Director

Audit Tel

Cincinnati, OH • On-site

$65K - $80K/yr

Full-time

Medical, Retirement

Posted 13 days ago

Job description

About Inverse Technology Solutions
Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for an IT Help Desk Director that has the same quality standards and takes pride in their work.
We offer great starting salaries, retirement plans, health benefits, and bonuses.
Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.
We have supported our troops throughout the years and love working with veterans.
InverseTech is a managed services provider that keeps technology running for growing businesses. When something breaks, when a system slows down, or when a team just needs answers fast - our clients call us. Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level.
The Role
As our Help Desk Manager, you'll own the front line of the InverseTech client experience. You'll lead a multi-tier support team across several client accounts, making sure tickets get resolved fast, service levels are met, and every interaction leaves the client confident they chose the right partner. This is a hands-on leadership role for someone who loves both the operational detail and the people side of running a great support desk.
What You'll Do
  • Lead day-to-day help desk operations across all client accounts, keeping tickets triaged, prioritized, and resolved within SLA.
  • Coach, mentor, and grow a multi-tier team of team leads and technicians - and build a culture people want to be part of.
  • Own the metrics that matter: SLA attainment, first-contact resolution, response times, backlog, and customer satisfaction.
  • Act as the senior escalation point for major incidents and sensitive client situations.
  • Run service reviews and QBRs, turning support data into clear stories and improvement plans for clients and leadership.
  • Mature our processes, tooling, and knowledge base - driving automation and ITIL-aligned workflows that scale.
  • Partner with account management and engineering to onboard new clients and expand existing ones.

What You Bring
  • 5+ years in IT support, including 3+ years leading a help desk or service desk team.
  • Experience in an MSP or multi-client support environment.
  • A strong track record of hitting SLAs and improving support KPIs at scale.
  • Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask, ServiceNow, Freshservice, Zendesk, or similar).
  • A solid grasp of ITIL practices - incident, request, problem, and change management.
  • Excellent communication skills and the confidence to manage both technical teams and client relationships.

Nice to Have
  • ITIL Foundation (or higher) certification.
  • Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials.
  • Experience building service dashboards and reporting.
  • Familiarity with RMM tools and MSP operational workflows.

Why You'll Love It Here
  • Real ownership - this is your desk to lead and shape.
  • A team that takes pride in the work and supports each other.
  • Investment in your growth, including certifications and professional development.

Apply