... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Help Desk Specialist
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Support Cloud & SaaS Applications Assist users with Office 365, Google Workspace, and other ...
Help Desk Specialist
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Support Cloud & SaaS Applications Assist users with Office 365, Google Workspace, and other ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Help Desk Analyst
Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
Quick apply
Help Desk Analyst
Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Lead and manage a technical help desk team ... Ensure high-quality IT support services for cloud-based and on-premises environments. * Apply ITIL ...
Help Desk Lead
Miami, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...
Help Desk Lead
Miami, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...
Help Desk Lead
Miami, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Help Desk Lead
Miami, FL · On-site
... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of ... Cloud Services including Azure and O365 * Email Services including Premise and Office 365
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of ... Cloud Services including Azure and O365 * Email Services including Premise and Office 365
Help Desk Specialist
Washington, DC · On-site
Medical
Dental
Vision
Life
Retirement
Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...
Help Desk Specialist
Washington, DC · On-site
Medical
Dental
Vision
Life
Retirement
Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...
Tier 2 Help Desk Technician
Phoenix, AZ · On-site
$19.75 - $26.75/hr
Medical
Dental
PTO
We are a growing Managed Services Provider (MSP) delivering comprehensive IT support, managed cloud ... Occasional evening or weekend work may be required to support maintenance windows or client ...
Quick apply
Tier 2 Help Desk Technician
Phoenix, AZ · On-site
$19.75 - $26.75/hr
Medical
Dental
PTO
We are a growing Managed Services Provider (MSP) delivering comprehensive IT support, managed cloud ... Occasional evening or weekend work may be required to support maintenance windows or client ...
Help Desk Specialist
Washington, DC · On-site
Medical
Dental
Vision
Life
Retirement
Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...
Help Desk Specialist
Washington, DC · On-site
Medical
Dental
Vision
Life
Retirement
Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...
Help Desk Engineer
New York, NY · On-site
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
Help Desk Engineer
New York, NY · On-site
The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...
Help Desk Specialist
Doral, FL · On-site +1
$52K - $108K/yr
Medical
Life
Retirement
PTO
Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...
Help Desk Specialist
Doral, FL · On-site +1
$52K - $108K/yr
Medical
Life
Retirement
PTO
Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...
Help Desk Specialist
Doral, FL · On-site
$52K - $108K/yr
Medical
Life
Retirement
PTO
Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...
Help Desk Specialist
Doral, FL · On-site
$52K - $108K/yr
Medical
Life
Retirement
PTO
Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...
Help Desk Manager
Philadelphia, PA · On-site
... Cloud / Systems Engineer Summary: The Helpdesk Manager is part of a team that is ... during evening and/or weekend hours. Employees will be required to be on ...
Help Desk Manager
Philadelphia, PA · On-site
... Cloud / Systems Engineer Summary: The Helpdesk Manager is part of a team that is ... during evening and/or weekend hours. Employees will be required to be on ...
Cloud Help Desk Evening information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do cloud help desk evening jobs pay per hour?
What is the difference between Cloud Help Desk Evening vs Cloud Support Technician?
| Aspect | Cloud Help Desk Evening | Cloud Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Cloud certifications | CompTIA A+, Network+, Cloud certifications |
| Work Environment | Help desk, remote, evening shifts | Technical support, remote or on-site, flexible hours |
| Industry Usage | IT service providers, cloud service companies | Cloud service providers, IT support firms |
Both roles require similar certifications and work in remote or help desk environments within the cloud industry. The main difference is that Cloud Help Desk Evening specifically emphasizes evening shifts, while Cloud Support Technicians may work flexible hours including day shifts. Both positions support cloud services but may differ slightly in scope and shift timing.
What cities are hiring for Cloud Help Desk Evening jobs?
Cities with the most Cloud Help Desk Evening job openings:
What are the most commonly searched types of Cloud Help Desk jobs?
The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk Evening jobs?
States with the most job openings for Cloud Help Desk Evening jobs include:
Job description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
- Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
- Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
- Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
- Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
- Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Minimum Requirements
- Active TS-SCI Clearance.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or
- five (5) years of equivalent experience in IT service management.
- Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
- Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
- Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Work Environment
- Normal office conditions.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.