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Cloud Help Desk Jobs (NOW HIRING)

Neumo

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Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)

MetroSys

Help Desk Technician

Nashville, TN · On-site

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

This role will lead help desk operations supporting both cloud-based and on-premises environments, ensuring users receive responsive, high-quality technical support while maintaining service delivery ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... cloud-based solutions with exceptional customer service. This position follows a Monday-Friday ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... Experience with Google Workspace/Google Cloud * Experience troubleshooting network printers and ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Proposed personnel possess the knowledge and capability to provide technical support for cloud ...

Connecticut Computer Service, Inc.

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Help Desk Engineer

Plantsville, CT · On-site

$50K - $60K/yr

Our expertise covers everything from managed services and cloud solutions to infrastructure ... Our Help Desk Engineers deliver both remote and on-site services, ensuring our clients' technology ...

Horizon3.ai

Global Help Desk Manager

... internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Secret, Must Have Clearance to Start • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies

Booz Allen Hamilton, Inc.

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues. * Manage support interactions across multiple channels, including phone, email, and various service ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... software, cloud systems, and cybersecurity protection. In this position, you will earn a ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies

Cross Link Consulting

HELP DESK LEAD

North Augusta, SC · On-site

$40K - $50K/yr

HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... software, cloud systems, and cybersecurity protection. In this position, you will earn a ...

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All JobsCloud Help Desk Jobs

Cloud Help Desk information

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How much do cloud help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional, and why are they important?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.
More about Cloud Help Desk jobs
What cities are hiring for Cloud Help Desk jobs? Cities with the most Cloud Help Desk job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk jobs? States with the most job openings for Cloud Help Desk jobs include:
What job categories do people searching Cloud Help Desk jobs look for? The top searched job categories for Cloud Help Desk jobs are:
Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

Neumo

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication with customers through outages and service activity.  

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.  
  • Reporting on metrics such as ASA,  Average Time to Respond,  Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.  
  • Provide post-event reviews and analysis.  Maintain a knowledge database of service events and their respective solutions for future reference.  
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. 

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.


Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.