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Cloud Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Support Engineer

FL ยท Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... This role ensures prompt issue resolution, delivers user training, and supports cloud-based ...

CFS

Help Desk Supervisor

Middleton, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

NVR Inc

Help Desk Technician

Reston, VA

$20.75 - $28.25/hr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... cloud-based solutions with exceptional customer service.This position follows a Monday-Friday ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Verona, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Waunakee, WI ยท Hybrid

$90K - $110K/yr

... local and cloud-based tools * Oversee hardware deployment and upgrades, determining optimal ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

Second-61

Help Desk Support Engineer

Doral, FL ยท On-site +1

Help Desk Support Engineer - Contingent Pipeline Opportunity - We're building a talent pipeline for ... Troubleshoot software issues and resolve user access problems * Assist users with cloud-based ...

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Cloud Help Desk information

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$12

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How much do cloud help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cloud Help Desk professional, and why are they important?

To thrive as a Cloud Help Desk professional, you need a solid understanding of cloud computing concepts, troubleshooting skills, and experience with platforms like AWS, Azure, or Google Cloud, often supported by relevant certifications. Familiarity with ticketing systems, remote support tools, and cloud service management dashboards is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with technical teams. These skills ensure efficient resolution of cloud-related issues and contribute to user satisfaction and business continuity.

What are some common challenges faced by Cloud Help Desk professionals, and how can they be effectively managed?

Cloud Help Desk professionals often encounter challenges such as troubleshooting complex cloud-based issues, supporting users with varying levels of technical knowledge, and keeping up with rapidly evolving cloud technologies. Effective management of these challenges involves continuous learning, strong communication skills to translate technical solutions into user-friendly language, and leveraging collaboration tools to work efficiently with other IT teams. Many organizations also provide ongoing training and encourage knowledge sharing among team members to stay updated on the latest cloud platforms and best practices.

What is a Cloud Help Desk?

A Cloud Help Desk is a support service that assists users with issues related to cloud-based applications, platforms, and infrastructure. Staffed by IT professionals, the Cloud Help Desk handles inquiries such as troubleshooting connectivity, managing user accounts, resolving software problems, and providing guidance on using cloud services. This support is typically provided remotely, using specialized tools to access and resolve issues in real-time. Cloud Help Desks are essential for organizations that rely on cloud technology to ensure smooth operations and minimal downtime.

What is the difference between Cloud Help Desk vs Cloud Support Specialist?

AspectCloud Help DeskCloud Support Specialist
CredentialsTypically requires certifications like CompTIA Cloud+, AWS Certified Cloud PractitionerOften requires similar certifications, plus specific platform certifications (Azure, AWS)
Work EnvironmentHelp desk software, remote support, ticketing systemsTechnical support, troubleshooting, customer interaction, remote or on-site
Employer & IndustryIT service providers, cloud service companiesCloud service providers, IT departments, managed service providers

Both roles involve supporting cloud services, but Cloud Help Desk focuses on ticket management and basic troubleshooting, while Cloud Support Specialists handle more complex technical issues and deeper platform knowledge. The roles often overlap but differ in scope and technical depth.

More about Cloud Help Desk jobs
What cities are hiring for Cloud Help Desk jobs? Cities with the most Cloud Help Desk job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk jobs? States with the most job openings for Cloud Help Desk jobs include:
What job categories do people searching Cloud Help Desk jobs look for? The top searched job categories for Cloud Help Desk jobs are:
Cloud Help Desk jobs near you
Infographic showing various Cloud Help Desk job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Engineer

SOSi

Remote

Full-time

Posted 16 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provideย technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications

Minimum Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.
Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply