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60 Concentrix Help Desk Analyst Jobs Hiring Near You

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

NC-808877 Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC experience Location: Raleigh, NC (NCDHHS-NCFAST) Duration: 12 Months ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support for incoming calls and issues related to computer systems, software, and hardware. In addition, the ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

What makes Concentrix an attractive place to work?

Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between September 2025 and September 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.

Is it stressful to work at Concentrix?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.

What other companies are hiring for Help Desk Analyst jobs?

What are the most popular jobs at Concentrix?

What are the most popular categories at Concentrix?

Infographic showing various Help Desk Analyst job openings at Concentrix in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Help Desk Analyst

Chicago, IL • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

$21 - $28.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Provide first-line support to firm users and guests, troubleshooting and resolving technical issues via phone, desk-side, or email.

  • Image PCs, manage hardware repairs, and maintain equipment records, including inventory and maintenance history.

  • Coordinate with the IT team and other departments to facilitate onboarding, manage software licenses, and support enterprise systems.

Job description

Help Desk Analyst, Chicago, IL
The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user experience on every interaction. It is the face of the IT Department. This position works closely with firm employees in all areas. This position is 100% Onsite and NOT open for Remote.
Help Desk Analyst Responsibilities:
- Be the primary person for various enterprise systems.
- Image PCs utilizing a process built into company image/application deployment solution.
- Act as backup person for Systems/Applications that other Helpdesk team members support.
- Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors.
- Implement and manage inventory asset system for PCs and monitors. This includes researching what equipment is going bad and needs to be ordered. Coordinates with Director of IT on ordering.
- Coordinate with the Director of IT to maintain software licenses for non-firm wide applications.
- Facilitate new employees on boarding by working with all departments involved, including the customization and installation of IT resources as needed.
- Manage firm email/text service for notifying users of emergencies or other global notifications.
- Provide hands-on support for smart phones, tablets, and other types of mobile devices as a device for the production and consumption of attorney work products.
- Promptly respond to and troubleshoot Help Desk requests by phone, desk-side support or email.
- Track and schedule hardware repairs and maintain equipment maintenance history records.
- Support for usage of various business partner websites and hosted services.
- Provide company wide communication for a variety of IT announcements.
- Assist other IT Department members in completing tasks pertaining to ongoing projects.
- Maintain a professional work relationship with lawyers, managers, and staff.
- Provide after hours on-call support according to schedules set by the Director of IT.
- You will report to the Director of IT.
Help Desk Analyst Qualifications:
- Degree from recognized college or university.
- Demonstrate expertise in Office applications (Word, Excel, PowerPoint, and Outlook).
- Experience with PC hardware and configurations required.
- Excellent troubleshooting skills.
- Ability to communicate effectively with all levels of employees and professional staff.
- Be able to lift 50 pounds as there can be some work organizing items in storage.
- You will need to work on PCs and equipment under desks, storage rooms and other locations without easy access.
- Maintain a high level of accuracy, superior attention to detail and strong organizational skills, especially in regard to email hygiene and inbox organization.
- Possess strong ability to determine priorities and reprioritize and escalate when necessary.
- Facilitate clear and concise communication with others in a positive manner.
- Work with others effectively in a team that encourages diversity of thought and innovation.
- Maintain a professional demeanor, exhibit sound judgment, maintain confidentiality and use discretion.
- Exhibit problem-solving skills and demonstrate initiative and accountability.
- Thrive in a dynamic fast paced environment with fluidity amidst multiple projects, shifting priorities and competing deadlines.
- Adapt and accept changes in job responsibilities based on the strategic goals of the firm.
- Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines.
- Basic knowledge of network operating systems, network hardware/cabling, communication protocols, communications software, PC databases, and PC/server hardware a plus.
- Working knowledge of audio and video technologies a plus.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Chicago IL Jobs, Help Desk Analyst, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling, Communication Protocols, Communication Software, PC Databases, Servers, Technician, Network, Networking, Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Help Desk Analysts for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com.
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