At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune ...
Posted today
3 Concentrix Help Desk Analyst Jobs Hiring Near You
At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune ...
Posted today
CA$19.50/hr
Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our ... Health and wellness programs with trained partners to help promote a healthy you * Mentorship ...
CA$19.50/hr
Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our ... Health and wellness programs with trained partners to help promote a healthy you * Mentorship ...
Emergency Services Representative (Bilingual: Spanish / English) On-Site
Mississauga, ON · On-site
CA$36.71/hr
At Concentrix, we're looking for passionate game-changers to deliver exceptional customer ... Health and wellness programs with trained partners to help promote a healthy you * Mentorship ...
New
Emergency Services Representative (Bilingual: Spanish / English) On-Site
Mississauga, ON · On-site
CA$36.71/hr
At Concentrix, we're looking for passionate game-changers to deliver exceptional customer ... Health and wellness programs with trained partners to help promote a healthy you * Mentorship ...
New
Concentrix Jobs Information
What is it like to work at Concentrix?
Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.
What makes Concentrix an attractive place to work?
Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.
Do workers at Concentrix get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
84% of people say they get paid breaks.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
Does Concentrix pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between September 2025 and September 2026.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between September 2025 and September 2026.
At Concentrix, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
Is the health insurance from Concentrix affordable enough for their workers?
Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.
69% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get paid time off at Concentrix?
Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between September 2025 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.
- 36% of people with changing schedules find out their shifts one week or less ahead of time.
- 41% of people with changing schedules find out their shifts two weeks ahead of time.
- 9% of people with changing schedules find out their shifts three weeks ahead of time.
- 14% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers at Concentrix worry about hours?
Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Concentrix workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Concentrix workers to change shifts?
Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it to get time off at Concentrix?
Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.
37% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and September 2026.
Do Concentrix managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Concentrix spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Concentrix?
Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between September 2025 and September 2026.
Is a Concentrix job good for students?
Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at Concentrix good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix feel treated with respect by their managers?
Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.
94% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix get to take their breaks without interruption?
Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.
89% of people report that they get to take their breaks without interruption.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.
Is it stressful to work at Concentrix?
Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and September 2026.
73% of people say they often feel stressed at work.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Concentrix enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Concentrix recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get enough training when they start at Concentrix?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get support to advance at Concentrix?
Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people think Concentrix’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers feel well informed about how Concentrix is doing?
Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between September 2025 and September 2026.
What other companies are hiring for Help Desk Analyst jobs?
What are the most popular jobs at Concentrix?
What are the most popular categories at Concentrix?
Emergency Services Representative (Bilingual: French / English) On-Site
Mississauga, ON • On-site
Concentrix
• IT Services • 10K+ employees10,000+ employees
Other
Posted 16 hours ago
Posted today
Concentrix rating
6.3
Based on 220 frontline employees who took The Breakroom Quiz
Job description
Exigences physiques et cognitives
#J-18808-LjbffrL’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.
Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Emergency Services Representative position at Concentrix is the right place for you!
CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This RoleAs an Emergency Services Representative, you’ll:
- Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
- Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” (PSAP) directly or through an intermediary.
- Provide post-dispatch or pre-arrival instructions to
What Concentrix employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Concentrix
Sourced by ZipRecruiter
We help the world’s best brands deliver exceptional experiences, with exceptional outcomes. We design, build, and run the future of CX. That moment? It’s an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again. At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So chances are, you already know us!
Industry
It services and software development
Company size
10,000+ Employees
Headquarters location
Fremont, CA, US