Chenega
Chenega

65 Chenega Help Desk Analyst Jobs Hiring Near You

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40431 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

next page

Showing results 1-20

Chenega Jobs Information

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What is it like to work at Chenega?

Chenega is a Native American-owned company that values diversity, inclusion, and community involvement, fostering a culture of respect and collaboration among its employees.

As a leading provider of professional services, Chenega offers a dynamic work environment with opportunities to work on various projects, including IT, cybersecurity, and consulting, with a team structure that emphasizes collaboration and knowledge sharing. The company's mission is to provide high-quality services to its clients while promoting economic growth and self-sufficiency in Native American communities.

Working at Chenega may appeal to candidates who are interested in contributing to a socially responsible organization, developing their skills in a fast-paced and dynamic environment, and being part of a team that values diversity and community involvement.
Infographic showing various Help Desk Analyst job openings at Chenega in the United States as of May 2026, with employment types broken down into 78% Full Time, 12% Part Time, 4% Temporary, and 6% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.
Program Manager (General & Operations Manager)

Program Manager (General & Operations Manager)

Chenega Corporation

Dayton, OH

Full-time

Posted 26 days ago


Job description

Summary

Program Manager (General & Operations Manager)

Wright-Patterson AFB (WPAFB), Ohio

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment. 

The Program Manager (General & Operations Manager) shall provide life-cycle acquisition management support and sustainment of daily program operations, supporting the Air Force Research Laboratory at Wright-Patterson AFB (WPAFB).


Responsibilities
  • Accountable for all aspects of contract execution and managing the hands-on, day-to-day execution of related operational activities.
  • Organize, coordinate, and control all contractor activities to ensure compliance with contract performance, cost, and schedule requirements.
  • Manage the following areas: Engineering and design support, Environmental, safety, and occupational health (ESOH), Engineering/facilities data and records management, operate rapid prototyping software and printers, logistics, repair, and maintenance for mechanical systems, heating, ventilation, and air conditioning (HVAC), and electrical systems, Component Research Air Facility (CRAF), special test equipment and support infrastructure.
  • Monitor the progress of all work performed and all costs incurred under the contract.
  • Ensure that all employees are qualified, trained, and certified to perform the requirements of the PWS.
  • Help recruit, vet, and hire new employees.
  • Prepare the company’s Progress, Status, and Management Reports in accordance with the Contract Data Requirements List.
  • Serve as primary POC for government contractors, government management, and subcontractor personnel.
  • Coordinate contract requirements as required.
  • Prepare annual employee evaluations per company policies and procedures.
  • Prepare, train, and provide travel reimbursement assistance for team members.
  • Coordinate in and out processing of new and existing team members.
  • Review work to ensure technical accuracy and to ensure it satisfies customer needs and complies with overall estimating standards.
  • Monitor and approve timesheets in accordance with company policies and procedures.
  • Participate in company meetings, briefs, and audits as required.
  • Maintain Quality Management efforts for the program in accordance with company policies and procedures.
  • Complete annual company and customer-required training, as required.
  • Complete timesheets daily in an online system according to company policies and procedures.
  • Travel up to 25% as required.
  • Other duties as assigned.

Qualifications
  • Bachelor’s degree in engineering.
  • 7+ years’ experience and at least five years of project engineering experience (OR)
  • Master’s degree in engineering with at least 5 years of project engineering-related experience.
  • 10+ years of experience in managing a government contract.
  • PMP certification required.
  • Must be a U.S. citizen.
  • Secret Clearance required to start.

Knowledge, Skills, and Abilities:

  • Excellent written, verbal, and interpersonal skills required with the ability to interact with all levels of staff, government personnel, and management.
  • Must be able to work nights, weekends, and holidays as required.
  • Advanced working knowledge of computer software applications, including Microsoft Office Suite, Outlook, Excel, and PowerPoint.
  • Ability to multitask in a performance-based environment.
  • Ability to provide continual attention to detail in composing contract deliverables and required reporting.
  • Ability to establish priorities and meet established deadlines.
  • Ability to comply with applicable codes and standards of the contract.
  • Ability to pass customer security requirements required.
  • Ability to attend all customer in-person meetings and conferences as required.
  • Ability to self-start and work independently or as a team.
  • Ability to interact verbally and in writing with all levels of staff, government personnel, and management on a professional level.
  • Possess strong problem-solving skills.
  • Ability to work nights and weekends as required.
  • Ability to travel up to 25% as required.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/ 

#Chenega Analytic Business Solutions, LLC

Qualifications:
  • Bachelor’s degree in engineering.
  • 7+ years’ experience and at least five years of project engineering experience (OR)
  • Master’s degree in engineering with at least 5 years of project engineering-related experience.
  • 10+ years of experience in managing a government contract.
  • PMP certification required.
  • Must be a U.S. citizen.
  • Secret Clearance required to start.

Knowledge, Skills, and Abilities:

  • Excellent written, verbal, and interpersonal skills required with the ability to interact with all levels of staff, government personnel, and management.
  • Must be able to work nights, weekends, and holidays as required.
  • Advanced working knowledge of computer software applications, including Microsoft Office Suite, Outlook, Excel, and PowerPoint.
  • Ability to multitask in a performance-based environment.
  • Ability to provide continual attention to detail in composing contract deliverables and required reporting.
  • Ability to establish priorities and meet established deadlines.
  • Ability to comply with applicable codes and standards of the contract.
  • Ability to pass customer security requirements required.
  • Ability to attend all customer in-person meetings and conferences as required.
  • Ability to self-start and work independently or as a team.
  • Ability to interact verbally and in writing with all levels of staff, government personnel, and management on a professional level.
  • Possess strong problem-solving skills.
  • Ability to work nights and weekends as required.
  • Ability to travel up to 25% as required.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/ 

#Chenega Analytic Business Solutions, LLC

Education:UNAVAILABLEEmployment Type: FULL_TIME