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General Dynamics Information Technology
General Dynamics Information Technology

78 General Dynamics Information Technology Help Desk Analyst Jobs Hiring Near You

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... while helping IT Desk assist employees * Provide administrative support for IT operations, ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... Under general supervision, the incumbent receives and resolves customer inquiries related to DDS ...

McLaughlin Research Corporation

Be Seen First

IT Help Desk Analyst

Newport, RI · On-site

$50K - $55K/yr

McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval ... A general knowledge of Microsoft Office Applications * General knowledge of computer hardware

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

$20 - $25/hr

General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Republic Finance

IT Help Desk Analyst

Plano, TX

Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ... Microsoft Intune, and Office 365 Admin Portal. Benefits We offer a competitive compensation and ...

Integra

IT Help Desk Analyst

Wichita Falls, TX

We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees ...

City of Beloit

Service Desk Analyst

Beloit, WI · On-site

$25.71 - $35.88/hr

The Service Desk Analyst provides technical support that focuses on assisting customers through the ... IT help desk or service desk experience is preferred. 6. Other combinations of training and/or ...

Safgard

IT Help Desk Technician

Greensboro, NC · On-site

Experience supporting Windows 11/10, Microsoft Dynamics BC, Microsoft 365, Adobe Creative Cloud ... Ability to analyze technical issues, determine a solution, and effectively communicate solution to ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... Strong analytical ability · After hours / On Call support is required Career Level Required ...

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General Dynamics Information Technology Jobs Information

What is it like to work at General Dynamics Information Technology?

General Dynamics Information Technology (GDIT) is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and dedication to delivering high-quality solutions. As a leading provider of IT and professional services, GDIT's employees work on a wide range of projects, from supporting critical government missions to developing cutting-edge technology solutions, often in dynamic and fast-paced environments. Working at GDIT may appeal to candidates who are passionate about making a difference in the public sector, enjoy working on complex problems, and value opportunities for professional growth and development in a large and established company.

What makes General Dynamics Information Technology an attractive place to work?

General Dynamics Information Technology is a leading provider of information technology (IT) and professional services to the U.S. government, with a strong reputation for delivering innovative solutions to complex problems. The company offers a dynamic work environment that fosters collaboration, innovation, and professional growth, with opportunities to work on high-profile projects and develop expertise in cutting-edge technologies. By joining General Dynamics Information Technology, individuals can contribute to the delivery of critical services and solutions that support national security and public safety, while also advancing their own careers and skills in a stable and secure work environment.

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at General Dynamics Information Technology spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a General Dynamics Information Technology job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

What other companies are hiring for Help Desk Analyst jobs?

What are the most popular jobs at General Dynamics Information Technology?

What are the most popular categories at General Dynamics Information Technology?

Infographic showing various Help Desk Analyst job openings at General Dynamics Information Technology in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 77% Physical, 12% Hybrid, and 11% Remote job distribution.

IT Help Desk Analyst

Prismagic Solutions Inc

Conyers, GA • On-site

Other

Posted 24 days ago

Key responsibilities

  • Respond to and resolve customer inquiries regarding Online Services accounts, identity verification processes, address change transactions, and digital license issuance.

  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.

  • Maintain accurate documentation and records of customer interactions and transactions.

Job description

 Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
LOCAL CANDIDATES
*This position is located at client’s Headquarters in Conyers, Georgia*
*MUST have Call Center exp*

Position Summary

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses.

This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

  • Respond to and resolve customer inquiries regarding Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:

  • Three (3) years of experience processing driver's license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.
  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Knowledge, Skills, and Abilities

  • Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.

Apply