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60 Corpay Help Desk Analyst Jobs Hiring Near You

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Merchant Certification Analyst

Louisville, KY · On-site

$19.75 - $27/hr

What We Need Corpay is currently looking to hire a Merchant Certification Analyst within our SVS ... help in troubleshooting issues. * Assuming lead role in testing clients' end to end. Ensure the ...

corpay

Merchant Certification Analyst

Louisville, KY · On-site

$19.75 - $27/hr

What We Need Corpay is currently looking to hire a Merchant Certification Analyst within our SVS ... help in troubleshooting issues. * Assuming lead role in testing clients' end to end. Ensure the ...

corpay

Tax Analyst

Brentwood, TN · Hybrid

How We Work As a Tax Analyst, you will be expected to work in an office environment several days a ... Since 2000, CORPAY has developed innovative digital solutions that help businesses better track ...

Corpay

Regulatory Reporting Analyst

Toronto, ON · On-site

Your role What We Need Corpay is currently looking to hire a Regulatory Reporting Analyst (EMIR ... Our specialized payment solutions help businesses control, simplify, and secure payment for fuel ...

corpay

Corpay Virtual Career Fair

Brentwood, TN

$19 - $23/hr

... help resolve immediate need. We are looking for enthusiastic individuals who possess strong high ... and data analysis * Handling inbound communication (email and phone) from clients with ...

Corpay

Corpay Virtual Career Fair

Brentwood, TN · On-site +1

$19 - $23/hr

... help resolve immediate need. We are looking for enthusiastic individuals who possess strong high ... and data analysis * Handling inbound communication (email and phone) from clients with ...

Corpay

Business Analyst

Meriden, CT · On-site

How We Work Corpay will set you up for success by providing: * Assigned workspace in one of the UK ... Our specialized payment solutions help businesses control, simplify, and secure payment for fuel ...

corpay

Data Analyst

Atlanta, GA · Hybrid

What We Need Corpay is currently looking to hire a Data Analyst within our North America Fuel ... Working with ad-hoc analysis on a regular basis to help strategize initiatives/products and ...

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Corpay Jobs Information

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What is it like to work at Corpay?

Corpay is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to drive growth.

As a fintech company, Corpay offers a unique blend of financial expertise and technological innovation, with a team structure that encourages cross-functional collaboration and a mission to simplify global payments for businesses.

Working at Corpay may appeal to candidates who are interested in fintech, enjoy working in a fast-paced and dynamic environment, and are motivated by the opportunity to contribute to a company that is shaping the future of global payments.

Do workers at Corpay get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Corpay pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Is the health insurance from Corpay affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at Corpay?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and March 2026.

Do workers at Corpay worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Corpay workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for Corpay workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Corpay?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Corpay managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Corpay do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
89% of people report that they don’t do extra unpaid work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at Corpay?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Corpay feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Corpay get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Corpay?

Some people feel stressed out here.
52% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Corpay enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Corpay recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Corpay?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Corpay?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Corpay’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Corpay is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Help Desk Analyst jobs?
What are the most popular jobs at Corpay?
What are the most popular categories at Corpay?
Infographic showing various Help Desk Analyst job openings at Corpay in the United States as of May 2026, with employment types broken down into 1% Internship, 97% Full Time, and 2% Contract. Highlights an 81% Physical, 10% Hybrid, and 9% Remote job distribution.
Merchant Certification Analyst

Merchant Certification Analyst

corpay

Louisville, KY • On-site

$19.75 - $27/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Corpay rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

12th of 17 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Merchant Certification Analyst within our SVS division. This position is based out of Louisville, KY. In this role, you will provide support for new and existing client and/or the clients' vendors, through all phases of technical readiness, and aid and assist clients in the preparation for testing and certification.  This includes maintaining testing logs and scripts, database configuration and acting as the lead on resolving technical issues for and with clients' and their vendors when integrating with our authorization server. 

How We Work 

As a Merchant Certification Analyst you will be expected to work out of our Louisville office location. Corpay will set you up for success by providing: 

  • Company-issued equipment
  • Assigned workspace in our Louisville office
  • Formal, hands-on training

Role Responsibilities 

The responsibilities of the role will include: 

  • Maintaining the certification environment and provide both internal and external clients with technical support. Make decisions regarding the set up and technical support of new and existing clients.
  • Maintaining support logs and supporting administrative functions such as bin range setup and allocation.
  • Generating test card orders and fulfill test card orders in-house when applicable. 
  • Configuring database for new and existing clients’ setup, monitor support inbox to answer client questions or help in troubleshooting issues. 
  • Assuming lead role in testing clients’ end to end.  Ensure the online and/or batch stream in a controlled environment, mirroring production controls and procedures.
  • Serving as the overall technical consultant for clients seeking to install, upgrade, or change their online authorization interfaces and/or batch file-based processes.
  • Recommending program improvements or corrections to programmers.  Supports the client and/or the clients' vendors managing all test requirements ensuring clients' applications interfacing with our servers are production-ready, error free, and in compliance with processing standards and technical requirements prior to production installation.
  • Providing support to providers (switches, POS vendors and integrators) and assistance for POS problems.

Qualifications & Skills

  • Associate’s degree in Computer Science or Business Administration is required; 3 to 5 years related experience; or equivalent combination of education and experience.
  • This position requires a basic understanding of online message layering, TCP/IP, SSL or HTTPS protocols, an understanding of networking components, and FTP process. Experience with mainframe systems.
  • Must possess clear understanding of client server relationships and ability to apply knowledge of the entire gift card authorization process, including card production, batch jobs, and other system interfaces. Knowledge of SQL, Restful Webservices, ISO8583, SOAP based webservices, HP Nonstop and Unix systems, basic data communications, and an understanding of logical mapping and message flow.
  • Must possess attention to detail, strong communication skills, problem solving skills, and a thorough knowledge of all products, services and functionality. 
  • Troubleshooting skills to research errors in the clients’ incoming messages as well as database inconsistencies.
  • In-depth knowledge of MS Word, MS Excel, MS Outlook.
  • Multi-lingual would be a plus.

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer 

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOCandPay Transparency. 

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