\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support and technical assistance to clients, ensuring efficient IT infrastructure management. Responsibilities : • Help Desk Specialist • ...
New
Help Desk Analyst
Ellicott City, MD · On-site
$20.50 - $28/hr
They are seeking a Help Desk Analyst to provide Tier 1 support and technical assistance to clients, ensuring efficient IT infrastructure management. Responsibilities : • Help Desk Specialist • ...
New
Help Desk Analyst
National Harbor, MD · On-site
$51K - $106K/yr
Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None
Help Desk Analyst
National Harbor, MD · On-site
$51K - $106K/yr
Help Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None
Help Desk Analyst
Nashville, TN · On-site
$60K/yr
Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Permanent Hours: Monday ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...
Help Desk Analyst
Nashville, TN · On-site
$60K/yr
Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Permanent Hours: Monday ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client´s ...
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client´s ...
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client ...
Help Desk Analyst
Culver City, CA · On-site
$22.50 - $30.75/hr
We are looking for a Help Desk Analyst , based in Culver City, CA to work on a short-term project for one of our clients, a hyper-growth fintech company based in Los Angeles, California Our client ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...
Quick apply
Help Desk Analyst
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
HELP DESK ANALYST
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
HELP DESK ANALYST
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
Intellibee Inc is a company focused on providing technical assistance to customers, and they are seeking a Help Desk Analyst. The Analyst will be responsible for troubleshooting and resolving tier ...
New
Help Desk Analyst
Conyers, GA · On-site
$16.25 - $22.25/hr
Intellibee Inc is a company focused on providing technical assistance to customers, and they are seeking a Help Desk Analyst. The Analyst will be responsible for troubleshooting and resolving tier ...
New
Help Desk Analyst
Durham, NC · On-site
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Help Desk Analyst
Durham, NC · On-site
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Help Desk Analyst
Saint Louis, MO · On-site
$26 - $28.50/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
Help Desk Analyst
Saint Louis, MO · On-site
$26 - $28.50/hr
We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...
Help Desk Analyst
Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...
Help Desk Analyst
Coeur D Alene, ID · On-site
$20 - $27.25/hr
Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...
Help Desk Analyst
Little Rock, AR · On-site
$19.75 - $26.75/hr
Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...
HELP DESK ANALYST
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
HELP DESK ANALYST
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...
Help Desk Analyst
Vista, CA · On-site
$28.50 - $33/hr
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ...
New
Quick apply
Help Desk Analyst
Vista, CA · On-site
$28.50 - $33/hr
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ...
New
Help Desk Analyst
Kalamazoo, MI · On-site
$18 - $22/hr
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational ...
Quick apply
Help Desk Analyst
Kalamazoo, MI · On-site
$18 - $22/hr
We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational ...
Help Desk Analyst
Santa Rita, GU · On-site
$20.25 - $27.75/hr
A day in the life of a Help Desk Analyst : The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and ...
Help Desk Analyst
Santa Rita, GU · On-site
$20.25 - $27.75/hr
A day in the life of a Help Desk Analyst : The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and ...
Help Desk Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do help desk analyst jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?
To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.
What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?
Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.
What does a Help Desk Analyst do?
A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.
What is the difference between Help Desk Analyst vs Technical Support Specialist?
| Aspect | Help Desk Analyst | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center | CompTIA A+, Network+, Microsoft Certified |
| Work Environment | Help desk, call centers, remote support | On-site, remote, troubleshooting hardware/software |
| Industry Usage | IT services, corporate support | IT, telecommunications, tech companies |
Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.
More about Help Desk Analyst jobs
What cities are hiring for Help Desk Analyst jobs? Cities with the most Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
Who are the top companies hiring for Help Desk Analyst jobs? The top employers for Help Desk Analyst jobs are:
What states have the most Help Desk Analyst jobs? States with the most job openings for Help Desk Analyst jobs include:
What job categories do people searching Help Desk Analyst jobs look for? The top searched job categories for Help Desk Analyst jobs are:
What are popular job titles related to Help Desk Analyst jobs? For Help Desk Analyst jobs, the most frequently searched job titles are:
$30/hr
Full-time
Posted 3 days ago
Job description
\n <\/head>\n \n \n
\n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune<\/b> to join our IT support team. The ideal candidate will provide technical assistance to users, manage device configurations, and support endpoint security using Intune. You'll play a key role in ensuring a seamless user experience across desktops, laptops, and mobile devices.
Key Responsibilities:<\/b>
Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person.
Deploy, configure, and manage devices using Microsoft Intune.
Troubleshoot Intune\-related issues including app deployment, device compliance, and user access.
Monitor and maintain system performance and endpoint security.
Document issues and solutions within a ticketing system.
Qualifications:<\/b>
2+ years of help desk or IT support experience.
Strong hands\-on experience with Microsoft Intune<\/b> and Microsoft 365.
Familiarity with Windows OS, mobile device management (MDM), and Azure Active Directory.
Excellent communication and problem\-solving skills.
Nice to Have:<\/b>
Experience with PowerShell scripting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.<\/span>
\n <\/div><\/span>
\n <\/body>\n<\/html>
Key Responsibilities:<\/b>
Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person.
Deploy, configure, and manage devices using Microsoft Intune.
Troubleshoot Intune\-related issues including app deployment, device compliance, and user access.
Monitor and maintain system performance and endpoint security.
Document issues and solutions within a ticketing system.
Qualifications:<\/b>
2+ years of help desk or IT support experience.
Strong hands\-on experience with Microsoft Intune<\/b> and Microsoft 365.
Familiarity with Windows OS, mobile device management (MDM), and Azure Active Directory.
Excellent communication and problem\-solving skills.
Nice to Have:<\/b>
Experience with PowerShell scripting.
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.<\/span>
\n <\/div><\/span>
\n <\/body>\n<\/html>
About No Limit Technology
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US
Year founded
2017