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Help Desk Analyst Jobs (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Hexagon US Federal

Help Desk Analyst

Santa Rita, GU · On-site

$20 - $27.50/hr

They are seeking a Help Desk Analyst who will ensure the Help Desk operates professionally, assisting users with IT support requests while maintaining proper documentation and procedures.

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must Be Local Works on-site in Middletown, CT Must pass drug screening Must pass background check (local ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

FutureSoft Consulting Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 Interview: Virtual Interview Note: Travel is required for this position. They will need to utilize ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

Hybrid work environment An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out to Vipul Bhardwaj - call: / email: Work Hours: M-F (37.5 hours) Work Location: Dover, DE (Hybrid - 1 ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Mindlance is a company seeking a Help Desk Analyst to provide support for the migration of Correspondent Lending to the Empower project. The role involves troubleshooting and educating end-users on ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Title: CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required on-site to start for at least two weeks before engagement will be fully remote. This ...

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the signs someone needs Help?

A Help Desk Analyst can identify that someone needs assistance when they exhibit signs of technical difficulty, such as error messages, system crashes, or connectivity issues. Additionally, users who are unable to follow troubleshooting steps or repeatedly contact support may require further help. Recognizing these signs helps the analyst provide timely and effective support using diagnostic tools and communication skills.

What was the Beatles' last recorded song?

The Beatles' last recorded song is generally considered to be 'I Me Mine,' which was recorded in January 1970 during their sessions for the album 'Let It Be.' The song was written by George Harrison and reflects the band's final recording efforts before their breakup. As a Help Desk Analyst, understanding the importance of accurate information can be useful when troubleshooting or providing support related to music or media queries.

What is a stronger word for Help?

For a Help Desk Analyst, a stronger word for help could be 'assist,' 'support,' or 'advise,' which convey a more proactive or authoritative role in resolving issues. Using terms like 'support' emphasizes ongoing assistance and technical expertise, often associated with customer service and troubleshooting skills in IT environments.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the meaning of water?

Water is a transparent, tasteless, and odorless liquid essential for life. In a Help Desk Analyst role, understanding basic concepts like water can be relevant when troubleshooting issues related to hardware, sensors, or environmental conditions that involve water or moisture. Knowledge of such topics can help in diagnosing hardware failures or environmental concerns affecting IT equipment.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

More about Help Desk Analyst jobs
What cities are hiring for Help Desk Analyst jobs? Cities with the most Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
Who are the top companies hiring for Help Desk Analyst jobs? The top employers for Help Desk Analyst jobs are:
What states have the most Help Desk Analyst jobs? States with the most job openings for Help Desk Analyst jobs include:
What job categories do people searching Help Desk Analyst jobs look for? The top searched job categories for Help Desk Analyst jobs are:
What are popular job titles related to Help Desk Analyst jobs? For Help Desk Analyst jobs, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Agile Defense

Quantico, VA • On-site

$22 - $30.25/hr

Full-time

Posted 24 days ago

Job description

Job Summary:
Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and service requests.
Responsibilities:
• Provide service desk support to all customer IT groups for both unclassified and classified services.
• Monitor and respond to support requests submitted through various channels—including phone, email, and the ticketing system—ensuring timely tracking, documentation, and resolution of incidents.
• Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
• Coordinate with the Customer’s Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
• Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
• Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps. Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
• Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.
Qualifications:
Required:
• Clearance Level: Secret, Must Have Clearance to Start
• Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
• A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
• Demonstrated strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
• Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.
Preferred:
• ITILv4 (desired)
Company:
Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT. Founded in 1998, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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