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Help Desk Tech Jobs (NOW HIRING)

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a IT Support Tech I Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

Mercy Medical Center

IT Help Desk Tech I

Baltimore, MD

$37.64/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a IT Support Tech I Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

... s procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

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Help Desk Tech information

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How much do help desk tech jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
More about Help Desk Tech jobs
What cities are hiring for Help Desk Tech jobs? Cities with the most Help Desk Tech job openings:
What states have the most Help Desk Tech jobs? States with the most job openings for Help Desk Tech jobs include:
What job categories do people searching Help Desk Tech jobs look for? The top searched job categories for Help Desk Tech jobs are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tech - DAYS - TS/SCI with Polygraph

General Dynamics Information Technology

Colorado Springs, CO • On-site

$26.83 - $33.18/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

86th of 221 rated it services

Job description

Share
REQ#: RQ225146Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Help Desk Technician
DAYS


Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.


HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.


WHAT YOULL NEED TO SUCCEED:


Required Education and Experience*:

  • Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

  • Security+ CE

  • PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI with Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

4 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+, CE - Comptia Security+ - Comptia Security+

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $26.83 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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