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Help Desk Tech Jobs (NOW HIRING)

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

VTal Technology Solutions

Help Desk Technician

Great Falls, MT · On-site

$17.50 - $23.75/hr

Seeking to hire a Helpdesk Technician for a leading higher education IT Services company, to work onsite with a College in Great Falls, Montana Description: Manage Help Desk and all customer services ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

... s procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

MSM Technology

Help Desk Lead

Washington, DC · On-site

MSM Technology is seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. In this role, you will manage Help Desk support across multiple tiers and lead a team of ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Iresh Technologies LLC

Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Key Requirements: ✔ 2+ years of IT Help Desk experience ✔ Strong knowledge of Outlook, MS Office, Windows 7/10, and Active Directory ✔ IT Help Desk Call Center experience ✔ Experience with ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries. Responsibilities may include but are not limited to: * Monitor the ...

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How much do help desk tech jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

More about Help Desk Tech jobs
What cities are hiring for Help Desk Tech jobs? Cities with the most Help Desk Tech job openings:
What states have the most Help Desk Tech jobs? States with the most job openings for Help Desk Tech jobs include:
What job categories do people searching Help Desk Tech jobs look for? The top searched job categories for Help Desk Tech jobs are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician I

Help Desk Technician I

Loves Travel Stops & Country Store

Oklahoma City, OK • On-site

$18.50 - $25/hr

Full-time

Posted 6 days ago

Love's Travel Stops rating

5.9

Company rating: 5.9 out of 10

Based on 765 frontline employees who took The Breakroom Quiz

391st of 713 rated retailers

Job description

Req ID: 479984
Welcome to Love's! We are hiring for Help Desk Technicians - Tier I to provide front-line support for the Love's Corporate and Field requests. The Help Desk Technician - Tier I's job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
Job Functions:
  • Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
  • Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II's when potential trends in incidents arise.
  • Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
  • Assist in software releases and roll-outs according to Change Management best practices.
  • Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
  • Reinforce SLAs to manage end-user expectations.
  • Other duties assigned as needed.

Experience and Qualifications:
  • HS Diploma or equivalent required
  • College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred
  • CompTIA A+ Certification Preferred
  • Knowledge of basic computer hardware and peripherals.
  • Experience with desktop operating systems, including Windows

Skills:
    • Hard Skills: Knowledge of both Windows OS and Apple IoS. Knowledge of Microsoft Office as well as basic computer hardware and peripherals.
    • Soft Skills: Exceptional written and oral communication, exceptional interpersonal skills, with a focus on rapport-building. In addition, a successful candidate will also have outstanding listening, questioning, and problem solving skills, keen attention to detail, and a team player.

Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 40 pounds.
  • Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components.
  • Requires normal range of hearing and vision

Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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