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Help Desk Tech Jobs in Maryland (NOW HIRING)

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

The Help Desk Tech will perform troubleshooting with customers and determine the best solution for technical issues and queries. Responsibilities may include but are not limited to: * Monitor the ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

In addition, they provide support for telephony, operational activities, and other technologies, as ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

In addition, they provide support for telephony, operational activities, and other technologies, as ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

ManTech

Help Desk Specialist

Annapolis Junction, MD

$75K - $125K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Required: * · Bachelor's Degree with 5 years of experience in IT support * · 2 years of support as a Help Desk Manager * · ITIL v4 Certified * · Secret Clearance Preferred: * · Experience in ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Coordinate with Agency Help Desk leadership. * Develop escalation procedures and support workflows ... Bachelor's degree in Information Technology or related discipline. * Minimum of eight (8) years of ...

Interclypse Inc.

Help Desk Specialist

Annapolis, MD · On-site

If current technology is replaced during the contract period, the TO Contractor Personnel shall ... help desk. * Demonstrated ability to communicate orally and in writing and to have a positive ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

This individual develops training materials, supports the Agency Help Desk, and provides advanced ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

MHBE seeks Senior Help Desk Specialists to provide IT software, hardware installation, maintenance, support, and Help Desk services, including resolving issues with software installations on desktops ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... information technology and program support services for NMFS programs and staff based at the ...

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Help Desk Tech information

See Maryland salary details

$12

$22

$32

How much do help desk tech jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk tech in Maryland is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Maryland?

For Help Desk Tech jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Maryland look for?

The top searched job categories for Help Desk Tech jobs in Maryland are:

What cities in Maryland are hiring for Help Desk Tech jobs?

Cities in Maryland with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,735 per year, or $22.5 per hour.

Help Desk Coordinator

Black Bear Technology Solutions

Adelphi, MD • On-site

Full-time

Re-posted 15 days ago

Job description

Help Desk Coordinator
Clearance Required: Secret Clearance
Locations: Adelphi, MD (Onsite)
Compensation: USD 50,000 - USD 60,000
Position Overview:
The Help Desk Coordinator oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Key Responsibilities:
  • Oversee and manage the flow of service requests and incidents using ITIL-based practices.
  • Utilize ServiceNow to monitor ticket progress and maintain incident documentation.
  • Ensure timely problem recognition, research, isolation, resolution, and follow-up steps.
  • Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff.
  • Collaborate with Service Desk Leads and IT teams to prioritize and coordinate resolution efforts.
  • Track and report service metrics to improve response and delivery times.
  • Continuously enhance the service desk operation with a focus on user experience and IT process improvement.
  • Train and provide guidance to junior personnel as needed.
  • Maintain efficiency and performance in incident management across enterprise support environments.

Required Qualifications:
•Experience: Minimum of 5 years in IT support or help desk operations
•Education: Bachelor's degree OR High School Diploma with an additional 2 years of experience
•Certifications (Required):
  • IAT II certification - CompTIA (Network+, Security+, or equivalent)

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

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