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Help Desk Tech Jobs in Lanham, MD (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management * Bachelor's degree in IT or related field

S2Technologies

Help Desk Specialist

Washington, DC

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management * Bachelor's degree in IT or related field

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

In addition, they provide support for telephony, operational activities, and other technologies, as ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

In addition, they provide support for telephony, operational activities, and other technologies, as ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead shall: * Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. * Have a minimum of 5-8 years' overall experience with ...

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for ...

ManTech

Help Desk Specialist

Annapolis Junction, MD

$75K - $125K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Lanham, MD

Help Desk Tech information

See Lanham, MD salary details

$12

$23

$33

How much do help desk tech jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk tech in Lanham, MD is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Lanham, MD?

For Help Desk Tech jobs in Lanham, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Lanham, MD look for?

The top searched job categories for Help Desk Tech jobs in Lanham, MD are:

What cities near Lanham, MD are hiring for Help Desk Tech jobs?

Cities near Lanham, MD with the most Help Desk Tech job openings:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Lanham, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,194 per year, or $23.2 per hour.

HELP DESK

Infojini Inc

Washington, DC

$23.25 - $31.75/hr

Contractor

Re-posted 15 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Title      : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)

Location: Washington, DC (locals only)

Duration: 12 months contract position

Client    : Direct Client  Job Description: 

The contractor is required have:- 

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
 Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance

Qualifications

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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