ZipRecruiter

Log In

1

Help Desk Tech Jobs in Wisconsin (NOW HIRING)

VIVA USA INC

Help Desk

Madison, WI · On-site

The client is looking for Help Desk II. POSITION SUMMARY Working under supervision of the Business ... Using the data from the annual IT hardware inventory, this position will assist with the ...

New

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular Job Profile: IT Help Desk Specialist II Job Duties: TheIT Help Desk Specialist (official title ...

LRS

Help Desk

Madison, WI

$18 - $20/hr

Codeworks, an LRS company, is seeking a Help Desk Technician. In this role is responsible for ... Key Responsibilities Manage the full lifecycle of IT hardware assets, including inventory tracking ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... help desk telephonic systems, incident/problem/change management systems and * other related ...

Wisconsin

Help Desk Supervisor

Menomonie, WI · On-site

Under general supervision of the Director of Client Technology Services (CTS), the incumbent ... Help Desk Supervisor * Serve as the supervisor point of contact on escalated customer services ...

New

Sundial Software

Help Desk 2

Madison, WI · On-site

$20.25 - $27.25/hr

The State of Wisconsin DHS is looking for Help Desk II. ONSITE 3 days week Top Skills & Years of ... and managing IT hardware asset data in multiple systems, including DHS's IT Service Management ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... technology support issues2 YrsInterpersonal skills1 YrsSmartphones and Tablets1 YrsNice to HaveCall ...

TeamSoft

Help Desk II

Madison, WI · On-site

Help Desk II Client: Direct State Client Location: Hybrid (Must be on-site 3 days per week ... You will ensure the recovery of all identified IT hardware assets and assist with the development ...

New

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

New

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Coordinates with other Information Technology areas to resolve problems if necessary.

New

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level ...

next page

Showing results 1-20

All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Wisconsin

Help Desk Tech information

See Wisconsin salary details

$12

$23

$34

How much do help desk tech jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for help desk tech in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A help desk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and maintaining documentation. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is AI replacing IT's help desk?

Help desk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they complement rather than replace help desk roles, which require human judgment, communication skills, and complex problem-solving. AI is expected to augment help desk work, creating a need for technicians to develop skills in managing and working alongside these technologies.

Are help desk jobs still in demand?

Help desk technician roles remain in demand due to ongoing reliance on technology and the need for technical support in organizations. These jobs often require troubleshooting skills, knowledge of operating systems, and certifications such as CompTIA A+; demand is expected to grow as businesses continue to expand their IT infrastructure.

Is helpdesk a good entry-level IT job?

Help Desk Technician is a common entry-level IT role that involves troubleshooting hardware and software issues, providing technical support, and using tools like ticketing systems. It offers a foundation in IT skills, customer service, and problem-solving, making it suitable for those starting a career in information technology.
What are popular job titles related to Help Desk Tech jobs in Wisconsin? For Help Desk Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Wisconsin look for? The top searched job categories for Help Desk Tech jobs in Wisconsin are:
Help Desk Tech jobs near you
Help Desk

Help Desk

VIVA USA INC

Madison, WI • On-site

Contractor

Posted 4 days ago

New

Job description

The client is looking for Help Desk II.
POSITION SUMMARY
Working under supervision of the Business Office Manager of the client, this position is primarily responsible for full lifecycle management of all of client's IT hardware assets. This position is responsible for ensuring the recovery of all assets identified as the client IT hardware assets. Using the data from the annual IT hardware inventory, this position will assist with the development, implementation, and completion of the annual PC replacement plan for the client.
Goals and Worker Activities
Maintain IT hardware asset data in multiple systems, including client's IT Service Management System (Cherwell) and client desktop management system (Ivanti).
Utilize desktop management systems (e.g., Ivanti or Cherwell) for troubleshooting and to gather reports/metrics.
Provide first-level support for all offboarding service requests assigned to hardware asset management.
Coordinate with managers the return of hardware assets that are assigned to offboarded employees.
Assist in the preparation and review of hardware asset disposition reports that are used to identify missing assets.
Monitor missing asset SLA's and escalate missing assets to Computer Security Incident Response Team (CSIRT).
Prepare and distribute reports and other materials for the client Director's office, client PMO Director, and the IT Business Manager.
Coordinate and perform onsite physical IT inventory audits at client locations.
Provide onsite operations support of client warehouse
Other duties as assigned.
KNOWLEDGE / SKILLS / ABILITIES
Working knowledge of IT services and environment in an enterprise setting.
Ability to lift 20 lbs. periodically throughout the day.
Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing.
Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders.
Highly proficient with IT Asset Management Systems (e.g., Cherwell).
Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public.
Ability to work independently.
Top Skills & Years of Experience: Well qualified candidates will have 3 or more years' experience in the following areas:
1) Experience Maintaining and managing IT hardware asset data in multiple systems, including client's IT Service Management System (Cherwell & Ivanti Neurons) and client desktop management system (Ivanti).
2) Experience in performing electronic and physical IT hardware asset audits.
3) Experience with at least one spreadsheet software platform, including but not limited to Microsoft Excel, Google Sheets or OpenOffice Calc.
4) Must have great customer service and communication skills.
Nice to have skills:
1) Experience purchasing and deploying IT Hardware
2) Experience creating and tracking IT Hardware repairs and support cases
Notes:
This position requires the contractor to be on-site 3 days per week.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply