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Help Desk Tech Jobs in Wisconsin (NOW HIRING)

TeamSoft

Help Desk

Madison, WI · On-site

$18 - $20/hr

Position: Help Desk II Location: Hybrid in Madison, WI Contract Duration: Through 06/30/2027 ... technologies 1+ year Customer service or client-facing experience with issue resolution and ...

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for ... technologies · 6+ months - Experience in a customer service or client facing role, with proven ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... help desk telephonic systems, incident/problem/change management systems and * other related ...

Wisconsin

IT Help Desk Specialist II

Madison, WI

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular Job Profile: IT Help Desk Specialist II Job Duties: TheIT Help Desk Specialist (official title ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Under general supervision of the Director of Client Technology Services (CTS), the incumbent ... Help Desk Supervisor * Serve as the supervisor point of contact on escalated customer services ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk TechnicianJob Summary: Provide first-line technical support to Summit Golf Brands ... Serve as the first point of contact for all IT support requests submitted via phone, email, or ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands ... Reports to: IT Manager Duties/Responsibilities: * Serve as the first point of contact for all ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical ... access technologies. • Experience utilizing ticketing and incident management systems. • ...

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Wistar Institute has an opening for a Help Desk Analyst to join our Information Technology department. The Help Desk Analyst is primarily responsible for configuration, installation, and the ...

VIVA USA INC

Help Desk

Madison, WI · On-site

Experience providing IT support in a professional setting Experience working with Microsoft Office Suite Experience providing identity management administration Experience working with a web-based ...

ATC Transportation

Be Seen First

Help Desk Analyst

Pleasant Prairie, WI · On-site

$22 - $30/hr

Follow standard help desk procedures * Identify and escalate situations requiring urgent attention ... Human Resources Accounting Compliance Information Technology Purchasing Quality Systems Companies ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... technology support issues2 YrsInterpersonal skills1 YrsSmartphones and Tablets1 YrsNice to HaveCall ...

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Help Desk Tech information

See Wisconsin salary details

$12

$23

$34

How much do help desk tech jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk tech in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
What are popular job titles related to Help Desk Tech jobs in Wisconsin? For Help Desk Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Wisconsin look for? The top searched job categories for Help Desk Tech jobs in Wisconsin are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Help Desk

TeamSoft

Madison, WI • On-site

$18 - $20/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Position: Help Desk II
Location: Hybrid in Madison, WI
Contract Duration: Through 06/30/2027 (Potential 2-year extension)
Pay Rate Range: $18 to $20/hour
Responsibilities include:
  • Verifying caller identity
  • Password resets and account unlock
  • Guiding users through self-service account recovery
  • Escalating issues when required
  • Documenting support interactions
  • Providing hardware, software, and network troubleshooting
  • Managing and deploying computers for DWD staff
  • Supporting customer service requests and IT incidents
Core Responsibilities
Help Desk Support
  • Provide Tier 1 and Tier 2 technical support
  • Troubleshoot hardware, software, and network issues
  • Document incidents and resolutions
  • Escalate complex issues appropriately
  • Provide customer assistance and follow-up
Identity & Account Management
  • Support user identity verification
  • Perform password resets
  • Unlock user accounts
  • Manage public user accounts
  • Assist users with account recovery processes
Desktop & Device Management
  • Support and manage laptops and desktops
  • Fulfill software service requests
  • Assist with device deployment and maintenance
Documentation & Communication
  • Maintain accurate support documentation
  • Provide excellent verbal and written communication
  • Collaborate with team members and stakeholders

Required Skills & Experience
Skill Required Experience Experience working with digital tools, systems, or platforms with ability to quickly learn new technologies 1+ year Customer service or client-facing experience with issue resolution and relationship building 6+ months Experience working in team-based environments with collaboration and communication 6+ months
#LI-SA1
#INDTS
TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

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