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Help Desk Tech Jobs in Wisconsin (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... help desk telephonic systems, incident/problem/change management systems and * other related ...

CFS

Help Desk Supervisor

Middleton, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

Wisconsin

DoIT General Help Desk Technician

Madison, WI · On-site

$21/hr

Regular Job Profile: IT Help Desk Specialist I Job Summary: Join the UW-Madison DoIT Help Desk team in its goal of supporting campus technologies that further the teaching, learning and research ...

New

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Verona, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

CFS

Help Desk Supervisor

Madison, WI · Hybrid

$90K - $110K/yr

Lead and supervise the IT Service Desk team, ensuring proper coverage, ticket resolution, and ... Experience supervising or leading help desk / support team members * Bachelor's degree in ...

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Help Desk Tech information

See Wisconsin salary details

$12

$23

$34

How much do help desk tech jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tech in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tech, and why are they important?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by Help Desk Techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What does a Help Desk Tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What are popular job titles related to Help Desk Tech jobs in Wisconsin? For Help Desk Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Wisconsin look for? The top searched job categories for Help Desk Tech jobs in Wisconsin are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Wisconsin as of May 2026, with employment types broken down into 2% As Needed, 19% Full Time, and 79% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.
IT Help Desk Support

IT Help Desk Support

Fincantieri Marine Group

Marinette, WI

Full-time

Posted 12 days ago

Job description

Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.

Fincantieri Marine Group

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

Position Summary

The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.

Domestic travel may be required.

Essential Functions

  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

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