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Help Desk Tech Jobs in Wisconsin (NOW HIRING)

Sundial Software

Hybrid Help Desk 2

Madison, WI · On-site

$20.50 - $28/hr

The State of Wisconsin DWD is looking for a Help Desk II Top Required Skills & Years of Experience ... new technologies • At least 6 months of experience in a customer service or client facing role ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. The ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... This role resolves access issues, manages user accounts, and assists with technology-related ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

... Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges ... This includes documenting incident tickets within the service desk application, initial triage and ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end ... This role resolves access issues, manages user accounts, and assists with technology-related ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

... Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges ... This includes documenting incident tickets within the service desk application, initial triage and ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

... Tech, Parisi, Premier Concrete, and Construction Resources Management. Whether building bridges ... This includes documenting incident tickets within the service desk application, initial triage and ...

O & H DANISH BAKERY INC

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 12 ... helping customers capitalize on change and master the momentum of technology. We're building ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 12 ... helping customers capitalize on change and master the momentum of technology. We're building ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Basic understanding of IT support principles and troubleshooting methodologies. * Experience providing technical support in a help desk, service desk, customer service, or call center environment ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both ... helping customers capitalize on change and master the momentum of technology. We're building ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both ... helping customers capitalize on change and master the momentum of technology. We're building ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

This is an excellent opportunity for entry-level IT professionals looking to gain hands-on experience supporting a large user base and a wide range of technologies. Candidates with prior help desk or ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Basic understanding of IT support principles and troubleshooting methodologies. * Experience providing technical support in a help desk, service desk, customer service, or call center environment ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Wisconsin

Help Desk Tech information

See Wisconsin salary details

$12

$23

$34

How much do help desk tech jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk tech in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
What are popular job titles related to Help Desk Tech jobs in Wisconsin? For Help Desk Tech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Wisconsin look for? The top searched job categories for Help Desk Tech jobs in Wisconsin are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

Hybrid Help Desk 2

Sundial Software

Madison, WI • On-site

$20.50 - $28/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The State of Wisconsin DWD is looking for a Help Desk II
Top Required Skills & Years of Experience:
• At least 1 year of experience working with digital tools, systems, or platforms, with a demonstrated ability to quickly learn new technologies
• At least 6 months of experience in a customer service or client facing role, with proven success in resolving issues and building positive relationships
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues
Nice to Have Skills:
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system
Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
Duration of the Contract: 6/30/2027 with potential for 2-year extension.
Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. Selected hire will be required to come onsite at GEF1 for two weeks of training then 1-2 times per week after. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am - 4.30 pm Central Time.
Project details: The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.

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