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Help Desk Tech Jobs (NOW HIRING)

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Level One Help Desk

Mandeville, LA

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

... s procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the ...

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

Training clients on how to use our technology more effectively * Testing our products to help ... Desk Tech with a specialization in Linux. We offer flexible hours and are looking for both ...

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Help Desk Tech information

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How much do help desk tech jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.
More about Help Desk Tech jobs

What cities are hiring for Help Desk Tech jobs?

Cities with the most Help Desk Tech job openings:

What states have the most Help Desk Tech jobs?

States with the most job openings for Help Desk Tech jobs include:

What job categories do people searching Help Desk Tech jobs look for?

The top searched job categories for Help Desk Tech jobs are:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk - Contracted Technology Support Level 1

Monroe Public Schools

Monroe, MI

$16 - $18/hr

Contractor

Re-posted 27 days ago

Job description

Job Posting: Level 1 Help Desk Technology

Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.

Terms of Employment:

  • 3rd Party Contract
  • 40 hours per week
  • 12-month position

Compensation:

  • $16.00 to $18.00 per hour (based on experience and skill level)

Reports To: Director of District Technology

Qualifications:

  • High school diploma or equivalent.
  • At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
  • Strong attention to detail and ability to follow technical instructions.
  • Effective time management and organizational skills.
  • Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
  • Ability to work independently and collaboratively.
  • Willingness to learn, take direction, and adapt to evolving technology needs.
  • Valid driver's license with a clean driving record (required for travel between locations).
  • Successful completion of a criminal background check.

Responsibilities:

  • Provide front-line technical support for staff and students across the district.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Install and configure systems, applications, and devices.
  • Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
  • Perform preventative maintenance and routine system updates.
  • Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
  • Travel to district locations as needed to provide on-site support.
  • Lift and move equipment weighing up to 65 lbs.
  • Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
  • Work overtime as needed.
  • Perform other duties as assigned by the supervisor.

APPLICATION PROCEDURE

  • Applications are accepted until a position is filled.
  • Only applicants who supply the requested documents outlined below and fully complete the application will be considered.
  • Faxed, mailed, and emailed applications will not be accepted.

External Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents (resume, transcripts, and applicable certifications/license) are required and must be uploaded with the application.
Internal Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents are required and must be uploaded with the application. 

Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070. The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.



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