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Help Desk Analyst Jobs in Tennessee (NOW HIRING)

Specialtycare

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...

Vaco LLC

Help Desk Analyst

Denver, TN · On-site

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Contract-to-Hire Hours ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues, responsible for tracking and resolving issues while ensuring system uptime and prompt resolution.

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday-Friday, 8AM-5PM) Seniority on the skill/s required on this requirement: Mid-Level (Tier 1/Tier 2) ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on ...

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

Job Summary : Merge IT is an enterprise-level staffing company seeking to add a Help Desk Analyst to their team in Maryville, TN. The role involves engaging with customers through various ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Effectively identifies service desk issues and resolves or escalates problems appropriately.

TNBR Careers

Help Desk Coordinator

Chattanooga, TN · On-site

We have an opening for a Help Desk Coordinator at our Chattanooga State campus! Our Purpose - We ... Ability to analyze problems quickly and determine appropriate escalation paths. * Ability to manage ...

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk analyst in Tennessee is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Tennessee?

The most popular types of Help Desk Analyst jobs in Tennessee are:

What are popular job titles related to Help Desk Analyst jobs in Tennessee?

For Help Desk Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Tennessee look for?

The top searched job categories for Help Desk Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Help Desk Analyst jobs?

Cities in Tennessee with the most Help Desk Analyst job openings:

What are popular job titles related to Help Desk Analyst jobs in TN?

For Help Desk Analyst jobs in TN, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,477 per year, or $21.9 per hour.

Help Desk Analyst

Specialtycare

Brentwood, TN • On-site

$19.50 - $26.50/hr

Full-time

Posted 20 days ago

SpecialtyCare rating

5.4

Company rating: 5.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

SpecialtyCare is Your Trusted Career Partner

SpecialtyCare is the premier clinical provider in partnering with hospitals and physicians to provide high performance patient care. SpecialtyCare offers opportunity for continuous learning, growth and career advancement. This is a HYBRID position located in Brentwood, TN.

         SpecialtyCare understands our Associates' desire to advance their careers; we offer opportunities for significant growth

         SpecialtyCare encourages our Associates to utilize our generous annual allowance for Professional Development to attend meetings and conferences

         SpecialtyCare offers Tuition Assistance to pursue additional job related college education

Job Summary

The IS Support Desk Analyst provides support for Level 1 and Level 2 incident resolution and fulfills hardware and software requests reported to the IS Help Desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The IS Support Desk Analyst is responsible for collecting information through a customer conversation (phone, email, and walk ups), accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of the IS Help Desk's responsibility are resolved by engaging, in a timely manner, other service resources from facilities, division or corporate groups, or the system administrators group.

Responsibilities

         Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the clients.

         Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.

         Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with system administrators when necessary.

         Records required customer and problem information in the IS Service Desk Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

         Resolves Level 1 and Level 2 issues. Elevates complex (Level 3) and/or high priority problems to the appropriate support groups for resolution.

         Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

         Work on Help Desk related projects as assigned by IS Help Desk Supervisor.

         Install, modify, and repair computer hardware and software, to include building, imaging, configuring, and deploying desktops and laptops.

         Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other communication systems.

         Provide after-hours support based upon on-call rotation schedule.


 

Requirements

         One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

         Two or more years of experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.

          Minimum of two years of Help Desk experience. Customer service training and/or experience are beneficial.

         This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

         This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there are no existing procedures or instructions for those problems. The incumbent is on their own in solving problems and determining satisfactory solutions. Ability to work independently or in a team setting is necessary.

         Must be able to learn and support new and fast-changing technologies.

         Excellent interpersonal skills.

         Good work habits under pressure.

         Familiarity with a wide range of standard office automation products is a must.

         High energy level.

         Detail oriented.

         Team player.


Recommended Experience

         Windows 7/10 (Pro or Enterprise)

         MAC OS X

         Office 2010/2013/2016

         DirectAccess/Cisco AnyConnect VPN

         HP, Dell, and Lenovo laptop/desktop repair


A+, Network+, Microsoft, or other industry specific certifications are considered a plus.




SpecialtyCare is an Equal Opportunity and Affirmative Action Employer.

Employment at SpecialtyCare is At-Will.


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