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Remote Help Desk Analyst Jobs in Tennessee (NOW HIRING)

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... and remote control. * Good understanding of computer systems, mobile devices, and other tech ...

Sharp Electronics

National Help Desk Engineer

Kingsport, TN · On-site +1

$60K - $70K/yr

... remote management tools or on-site and logging tickets into our ticketing database to track time ... Analyze and respond to Server and infrastructure alerts * Onsite deployment of customer desktops ...

OneOncology

Service Desk Technician II

Nashville, TN · On-site +1

Our team is bringing together leaders to the market place to help drive OneOncology's mission and ... This is a full-time remote role. While we're hiring remotely, candidates in the Nashville, TN ...

New

House Buyers of America

Valuations Analyst

Memphis, TN · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

House Buyers of America

Valuations Analyst

Memphis, TN · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

Covenant Health

REIM FIN ANALYST - SR

Knoxville, TN · On-site +1

... or remote. Covenant Health Overview: Covenant Health is the region's top-performing healthcare ... Coordinates activities related to filings including but not limited to audits, desk reviews ...

Wellpath

Compliance Analyst (Remote)

Franklin, TN · Remote

... by helping society's most vulnerable and often overlooked individuals. Every day we have the ... The Compliance Analyst supports the coding compliance and audit program through data collection ...

Wellpath

Compliance Analyst (Remote)

Franklin, TN · Remote

... by helping society's most vulnerable and often overlooked individuals. Every day we have the ... How you make a difference The Compliance Analyst supports the coding compliance and audit program ...

Wellpath

Compliance Analyst (Remote)

Franklin, TN · Remote

... by helping society's most vulnerable and often overlooked individuals. Every day we have the ... How you make a difference The Compliance Analyst supports the coding compliance and audit program ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote help desk analyst in Tennessee is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Tennessee?

The most popular types of Help Desk Analyst jobs in Tennessee are:

What are popular job titles related to Remote Help Desk Analyst jobs in Tennessee?

For Remote Help Desk Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Tennessee look for?

The top searched job categories for Remote Help Desk Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Help Desk Analyst jobs?

Cities in Tennessee with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,477 per year, or $21.9 per hour.

IT Help Desk Analyst

Fourteen Foods

On-site, Remote

Full-time

Posted 4 days ago

Fourteen Foods rating

4.1

Company rating: 4.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

102nd of 107 rated fast food restaurants

Job description

NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Candidates must have unrestricted authorization to work in the United States for any employer. This position is not eligible for visa sponsorship, transfer of sponsorship, or relocation assistance.
Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team's problems.
The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.
Essential Functions:IT Helpdesk Representative (90%):
  • Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
  • Effectively identifies service desk issues and resolves or escalates problems appropriately.
  • Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
  • Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
  • Supports the Service desk tools, processes, and vendor relationships as appropriate.
  • Prioritizes work efforts and communicates with business units and end-users.
  • Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
  • Configures, repairs, & maintains hardware for stores or office users and ships the equipment as necessary.
  • Provides shipping and tracking assistance for all IT equipment.
  • Utilizes basic hand tools to fix hardware or equipment.
  • Helps the team keep workstations and office area clean and organized.
  • Assists with various projects, including with outside departmental members.
  • Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
  • Participates in inventory tracking, counting, and organization.
  • Remotely assists IT Field Services Technicians completing on-site troubleshooting.

Restaurant Advocate Representative (10%):
  • Evaluate what are critical issues needed to keep store running.
  • Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
  • Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
  • Coordinated outside Vendor services performed, follow up.
  • Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
  • Store Operations - store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
  • Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
  • Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #'s, Fundraising
  • Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations

Qualifications:
  • Proven experience as a help desk technician or other customer support role.
  • A minimum of 3 years working in a help desk environment.
  • Tech savvy with working knowledge of office automation production, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • AA/AS in IT or Computer Science or relevant field experience.
  • CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
  • Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Competencies:
  • Customer Service
  • Communication Skills
  • Ability to learn quickly
  • Troubleshooting/problem-solving skills
  • Ability to work well under pressure
  • Adaptability
  • Teamwork skills

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