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Help Desk Analyst Jobs in Tennessee (NOW HIRING)

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving ... Our mission is to help organizations modernize their technology environments while protecting them ...

Apex Systems

Tier 1 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3045484 Tier 1 Help Desk Location: Memphis, Tennessee (Onsite) Schedule: 3pm-12am CST Role Overview We are seeking a Tier 1 Help Desk professional to join our team. This role is focused on ...

Apex Systems

Tier 2 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3041945 Tier 2 Help Desk Location: Memphis, Tennessee (Onsite) *Must be willing and able to work 2nd Shift Hours: 3PM-12AM CST * Role Overview We are seeking experienced Tier II Technicians to ...

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How much do help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk analyst in Tennessee is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.42 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Tennessee?

The most popular types of Help Desk Analyst jobs in Tennessee are:

What are popular job titles related to Help Desk Analyst jobs in Tennessee?

For Help Desk Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Tennessee look for?

The top searched job categories for Help Desk Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Help Desk Analyst jobs?

Cities in Tennessee with the most Help Desk Analyst job openings:

What are popular job titles related to Help Desk Analyst jobs in TN?

For Help Desk Analyst jobs in TN, the most frequently searched job titles are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,477 per year, or $21.9 per hour.

Service Desk Analyst I

HCTec

Hohenwald, TN • On-site

$17 - $23.25/hr

Full-time

Re-posted 11 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

137th of 225 rated it services

Job description

POSITION SUMMARY:

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer's information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and update

Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

High school diploma is required. Associate or bachelor's degree is highly preferred.

Certifications & Licenses:

Current valid State Drivers' License

Key Qualifications:

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

Knowledge of relevant software, computer applications and equipment

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Familiarity with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

Perform other duties as assigned

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