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Senior Technical Support Analyst Jobs in Tennessee

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

Description Senior Technical Support Analyst Location: Nashville, TN/ Hybrid Status: Full Time Days: Monday - Friday Hours: 40/week We're looking for an experienced IT professional to provide ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead. ESSENTIAL ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Brentwood, TN · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION ... Provide front-line technical support for our proprietary software applications via phone, email and ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

HCTec

IT Support Analyst II

Brentwood, TN

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION ... Provide front-line technical support for our proprietary software applications via phone, email and ...

Nextech

Technical Support Specialist

Memphis, TN · On-site

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday ... Excellent analytical, problem-solving, and communication skills. * Outstanding customer service and ...

CGI Inc.

Senior Technical Incident Manager

Knoxville, TN · On-site

$108K - $149K/yr

CGI is seeking an Senior Technical Incident Manager to support enterprise production systems within ... The successful candidate will help troubleshoot infrastructure and application issues, analyze ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for senior technical support analyst in Tennessee is $31.64, according to ZipRecruiter salary data. Most workers in this role earn between $26.39 and $34.04 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Tennessee?

For Senior Technical Support Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Tennessee look for?

The top searched job categories for Senior Technical Support Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Senior Technical Support Analyst jobs?

Cities in Tennessee with the most Senior Technical Support Analyst job openings:

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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,815 per year, or $31.6 per hour.

Senior Tech Support Analyst

Alive Hospice, Inc.

Nashville, TN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Senior Technical Support Analyst
Location: Nashville, TN/ Hybrid
Status: Full Time
Days: Monday - Friday
Hours: 40/week
We're looking for an experienced IT professional to provide advanced technical support for end users, clinical applications, Microsoft 365, and EMR systems. This role also serves as an escalation resource for the technical support team, helping deliver reliable technology solutions across our organization. If you enjoy solving complex problems and supporting a collaborative team, we'd like to hear from you.
SUMMARY
The Senior Technical Support Analyst serves as a senior-level, hands-on technical resource responsible for providing advanced end-user and application support across the organization. This role supports clinical and business users with Electronic Medical Records (EMR), clinical applications, Microsoft 365, and end-user computing technologies. In addition to resolving complex technical issues, the Senior Technical Support Analyst acts as an escalation point, subject matter expert, and mentor to other Technical Support Analysts, helping ensure consistent, high-quality IT service delivery in a mission-critical healthcare environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Advanced Technical Support
  • Provide advanced support and troubleshooting for healthcare applications, including EMR systems and other clinical tools
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID, and on-premises Active Directory
  • Diagnose and resolve complex issues related to:

Windows laptops and desktops
Mobile devices including iPhones, iPads, and other mobile devices
Printers, scanners, and peripheral devices
Local area networks (LAN), Wi Fi, and connectivity issues
Telecom systems such as Teams and RingCentral
  • Serve as an escalation point for high-impact or unresolved technical issues, particularly those affecting clinical operations

Clinical & Business User Support
  • Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers
  • Understand clinical workflows and prioritize issues that impact patient care or regulatory compliance
  • Coordinate with vendors, application support teams, and infrastructure teams to resolve complex incidents

Mentorship & Knowledge Sharing
  • Provide guidance and informal mentoring to Technical Support Analysts
  • Assist with onboarding and training of new support staff
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Promote best practices for system usage, security, and efficiency

Process, Documentation & Quality
  • Accurately document incidents, requests, and resolutions in the IT service management system
  • Identify recurring issues and recommend improvements to processes, tools, or training
  • Participate in testing, rollout, and support of new systems, applications, and hardware
  • Support IT standards, policies, and procedures appropriate for a regulated healthcare environment

Security & Compliance
  • Follow organizational policies related to information security, data privacy, and acceptable use
  • Assist with device security, access management, and incident response as required
  • Support compliance efforts related to HIPAA and internal IT security policies

Requirements
EDUCATION and/or EXPERIENCE
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
  • 5+ years of experience in technical support or IT service delivery
  • Demonstrated experience supporting Microsoft 365 and end-user computing environments
  • Strong troubleshooting skills across hardware, software, and network-related issues
  • Experience working in a healthcare or regulated environment preferred
  • Excellent communication, documentation, and customer service skills
  • Ability to work independently and manage multiple priorities

CERTIFICATES, LICENSES, REGISTRATIONS
If required to drive to carry out the duties of this position, current driver's license and automobile insurance as required by Tennessee State Law.

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