Nashville, TN · On-site
$19.75 - $27/hr
TN-7) Onsite/Local Service/Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience Location: Nashville, TN (TN DOT) Duration ...
Nashville, TN · On-site
$19.75 - $27/hr
TN-7) Onsite/Local Service/Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience Location: Nashville, TN (TN DOT) Duration ...
$19.50 - $26.75/hr
Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...
$19.50 - $26.75/hr
Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues, responsible for tracking and resolving issues while ensuring system uptime and prompt resolution.
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is the primary point of contact for technical and operational support issues, responsible for tracking and resolving issues while ensuring system uptime and prompt resolution.
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst serves as the primary point of contact for technical and operational support issues, ensuring system uptime and prompt resolution of issues while coordinating facility needs and ...
Knoxville, TN · On-site
$19.50 - $26.75/hr
The Help Desk Analyst serves as the primary point of contact for technical and operational support issues, ensuring system uptime and prompt resolution of issues while coordinating facility needs and ...
IT Help Desk Analyst Work Location: 312 Rosa Parks Avenue Nashville, TN 37243/On-Site 12+ Months Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call ...
IT Help Desk Analyst Work Location: 312 Rosa Parks Avenue Nashville, TN 37243/On-Site 12+ Months Must be able to lift at least 50 pounds. IT Call Center Experience preferred - Able to handle call ...
Nashville, TN · On-site
$63K - $109K/yr
The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and ...
Nashville, TN · On-site
$63K - $109K/yr
The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and ...
Nashville, TN · On-site
$19.75 - $27/hr
Help Desk / Service Desk Support Analyst I Location: Nashville, TN - Onsite Duration: 12+ Months ... Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals ...
Nashville, TN · On-site
$19.75 - $27/hr
Help Desk / Service Desk Support Analyst I Location: Nashville, TN - Onsite Duration: 12+ Months ... Entry-level certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals ...
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Quick apply
Nashville, TN · On-site
$19.75 - $27/hr
Required Qualifications * IT Service Desk, Help Desk, or Call Center experience preferred. * Strong customer service and communication skills. * Experience with Active Directory, ServiceNow, printer ...
Be Seen First
Knoxville, TN · On-site
$21 - $23/hr
We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...
Quick apply
Be Seen First
Knoxville, TN · On-site
$21 - $23/hr
We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... from a helpdesk environment • Experience maintaining, and troubleshooting all versions of ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... from a helpdesk environment • Experience maintaining, and troubleshooting all versions of ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
Quick apply
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
$19.50 - $26.50/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
$17 - $23.25/hr
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
Job ID: TN-7)
Onsite/Local Service/Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience
Location: Nashville, TN (TN DOT)
Duration: 12 Months
Skills:
IT Call Center Experience preferred
– Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
– Server Print Queue, and local Queues
Active Directory Management
– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
– Setting up new phones/Ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing
– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting
– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting
– Account permission
– Compatibility settings
– Browser vs installed
Remote support
– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment
ServiceNow
– Ticket management
– Ticket assignment
Sourced by ZipRecruiter
