Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Quick apply
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Oak Ridge, TN · On-site
$50K - $70K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Oak Ridge, TN · On-site
$50K - $70K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Quick apply
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Brentwood, TN · On-site
$19.50 - $26.50/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Hohenwald, TN · On-site
$17 - $23.25/hr
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...
Oak Ridge, TN · On-site
$50K - $70K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Oak Ridge, TN · On-site
$50K - $70K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
This position is In Person - Not Remote Eligible Responsibilities The IT Help Desk Student Services ... and analysis for the technology checkout equipment services. * Administers services related to ...
This position is In Person - Not Remote Eligible Responsibilities The IT Help Desk Student Services ... and analysis for the technology checkout equipment services. * Administers services related to ...
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
New
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
New
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Maryville, TN · On-site
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Maryville, TN · On-site
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Maryville, TN · On-site
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Maryville, TN · On-site
Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Requires excellent customer service skills, analytical skills, sound judgment, and the ability to ...
Nashville, TN · On-site
$90K - $110K/yr
Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...
Nashville, TN · On-site
$90K - $110K/yr
Health Savings Account (HSA)and401(k) -We offer these voluntary financial programs to help ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...
Oak Ridge, TN · On-site
$136K - $160K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Oak Ridge, TN · On-site
$136K - $160K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Oak Ridge, TN · On-site
$136K - $160K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Oak Ridge, TN · On-site
$136K - $160K/yr
... Desk Analyst to support our clients in various locations across the US ... BGS is an engineering, technology, and security firm helping to advance missions of national ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. * Works under guidance (but not constant supervision) to acquire, organize ...
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
7.2
Based on 11 frontline employees who took The Breakroom Quiz
135th of 223 rated it services
POSITION SUMMARY:
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Interact with customers to provide and process information in response to inquiries, concerns, and requests
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Deliver service and support to end-users, including via remote connection or over the Internet
Research required information using available resources
Follow standard processes and procedures
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and update
Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system
Follows proper escalation procedures as defined by management
Ensure customers receive prompt, accurate and courteous service
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
High school diploma is required. Associate or bachelor's degree is highly preferred.
Certifications & Licenses:
Current valid State Drivers' License
Key Qualifications:
Proper phone etiquette and effective listening skills
Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
Knowledge of relevant software, computer applications and equipment
Knowledge of customer service principles and practices
Medical/clinical terminology is preferred, but not required
Must be able to sit for long periods of time
Position requires use of headset/microphone
Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
Familiarity with mobile device support (iPhone, Android, Windows Mobile)
Must be a team player and build good working relationships across all functions
Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
Need to be flexible, adaptable, and possess creative problem-solving skills
Perform other duties as assigned
Employment Type: FULL_TIME
Sourced by ZipRecruiter
Health care and social assistance
201 - 500 Employees
Brentwood, TN, US
2010
