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Help Desk Tech Jobs in Tennessee (NOW HIRING)

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues ... degree in a technology focused area • 1-2 years in a customer service focused role Company

WorldTech Management Solutions

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Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

As a Systems Administrator, you'll play a key role in supporting clients' technology needs through ... Manage help desk tickets using our ServiceDesk PSA system. * Respond to IT issues promptly via ...

Robert Half

Help Desk/Desktop Support Analyst

Jackson, TN · On-site

$24 - $28/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical ... Collaborate with corporate technology teams and other support groups on escalations, system ...

Apex Systems

Tier 1 Help Desk

Oak Ridge, TN · On-site

$17.25 - $23.50/hr

Job#: 3045229 Tier 1 Help Desk Location: Oak Ridge, Tennessee (Remote) Role Overview We are seeking ... This position is a primary point of contact for Information Technology and customer support ...

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

Merge IT is an enterprise-level staffing company seeking to add a Help Desk Analyst to their team ... Company : Merge IT offers transformative staffing solutions, technology, digital and business ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You should have experience working with enterprise information technology tools such as Microsoft ...

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Help Desk Tech information

See Tennessee salary details

$11

$21

$30

How much do help desk tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tech in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Tennessee?

For Help Desk Tech jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Tennessee look for?

The top searched job categories for Help Desk Tech jobs in Tennessee are:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

Help Desk Analyst

Altar'd State

Knoxville, TN • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 19 hours ago

Altar'd State rating

4.9

Company rating: 4.9 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers

Job description

Job Summary:
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. The Help Desk Analyst is the primary point of contact for technical and operational support issues, responsible for tracking and resolving issues while ensuring system uptime and prompt resolution.
Responsibilities:
• Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
• Manage and prioritize central ticketing queue to ensure timely resolution of issues
• Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
• Walk Guest through problem solving process
• Determine the best solution based on issues and details provided by Guests
• Install, modify, and repair computer hardware and software
• Facilitate and direct resolution with on site technicians or vendors as needed
• Provide accurate information on IT products or services
• Follow up and update Guest on status of issues
• Maintain the highest level of guest service
• Record events, problems and resolution in logs
• Identify and escalate situations requiring urgent attention
• Writing and editing technical documentation
• Additional special projects as assigned
Qualifications:
Required:
• Exceptional time management, facilitation, and organizational skills
• Strong interpersonal skills and excellent verbal and written communication skills
• Customer oriented and cool under pressure
• Problem solving mindset
• Experience with any system support ticketing platform
• Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
• Experience with troubleshooting printers, scanner and various other peripherals
• Knowledge of networking hardware including routers, switches and VPN appliances
• Retail industry experience
• CompTIA A+ certification or ability to earn certification within 1 year of employment
• Associate’s degree in a technology focused area
• 1-2 years in a customer service focused role
Company:
Altar'd State is a women's clothing and accessories company. Founded in 2009, the company is headquartered in Knoxville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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