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Help Desk Tech Jobs in Tennessee (NOW HIRING)

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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All JobsHelp Desk Tech JobsHelp Desk Tech Jobs in Tennessee

Help Desk Tech information

See Tennessee salary details

$11

$21

$30

How much do help desk tech jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk tech in Tennessee is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.56 per hour, depending on experience, location, and employer.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

Is help desk technician a good career?

Help desk technicians provide technical support to users, troubleshooting hardware and software issues in various organizations. The role offers opportunities for entry-level employment, skill development in customer service and IT tools, and potential advancement into specialized IT fields or network administration.

What qualifications do I need for a help desk technician?

Help desk technicians typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for troubleshooting and customer support. Some positions may require experience with specific operating systems or help desk software.

What are popular job titles related to Help Desk Tech jobs in Tennessee?

For Help Desk Tech jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Help Desk Tech jobs in Tennessee look for?

The top searched job categories for Help Desk Tech jobs in Tennessee are:

Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,705 per year, or $21 per hour.

National Help Desk Engineer

Sharp Electronics

Kingsport, TN • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Overview
The National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user support, and Server and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.
Responsibilities
  • Respond to calls, tickets, and emails that are escalated from the NHD Services team members to troubleshoot reported issues in a helpdesk environment
  • Analyze and respond to Server and infrastructure alerts
  • Onsite deployment of customer desktops, servers, and infrastructure equipment
  • Work on customer projects with teams of NHD Service team members and Project Engineers
  • Troubleshoot, monitor, and maintain client computers and desktop applications
  • Support current Windows Server operating systems
  • Support current Microsoft and other Server products
  • Escalate unresolved issues to the appropriate internal channel
  • Must be motivated and work well in a team environment
  • Excellent customer service skills
  • Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
  • Some weekend work may be required on occasion, must have the ability to occasionally work remotely updating servers
Position Qualifications
  • 7-9 years' experience in a technical support role
  • At least 7 years' experience in a remote technical support role
  • Current related Microsoft Azure Certification is highly preferred. Excellent communication skills required
  • Experience with current Windows Server operating systems required
  • Basic administration of Windows servers preferred
  • LAN/WAN and basic network troubleshooting and problem-solving preferred
  • Familiarity with email server and spam filtering technology preferred
  • Must have exceptional communication skills
  • Must be energetic, self-motivated, and work well in a team environment
  • Ability to work remotely as needed
About Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
Compensation for this Position
The compensation range for this role is $XX- $XX. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Employee Perks
  • Comprehensive, family-friendly healthcare plans (medical, dental, vision).
  • 401k retirement plan with a competitive match and plenty of financial support tools.
  • Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
  • Rewarding and holistic wellness program.
  • Training, professional development, and mentorship
  • Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
  • Dynamic culture eager to innovate, enhance diversity, and work smarter

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Compensation Statement
$60,600-$70,000 USD
Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.
As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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