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Help Desk Associate Jobs in Tennessee (NOW HIRING)

Tri Star Energy

IT Help Desk Technician

Nashville, TN · On-site

Associates degree in IT, Computer & Information Systems, Computer Science, or a related field. * 2+ years of prior experience working in a desktop support, customer support, and/or helpdesk ...

Empower Aesthetics

Front Desk Associate

Franklin, TN · On-site

$18 - $22/hr

Front Desk Associate Company: Glow Franklin Location: Franklin, TN Status: Part-time About Glow ... personalized solutions to help individuals look and feel their best. We pride ourselves on ...

Empower Aesthetics

Front Desk Associate

Franklin, TN

$18 - $22/hr

Front Desk Associate Company: Glow Franklin Location: Franklin, TN Status: Part-time About Glow ... personalized solutions to help individuals look and feel their best. We pride ourselves on ...

Empower Aesthetics

Front Desk Associate

Franklin, TN · On-site

$18 - $22/hr

Front Desk Associate Company: Glow Franklin Location: Franklin, TN Status: Part-time About Glow ... personalized solutions to help individuals look and feel their best. We pride ourselves on ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

... associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and ...

New

First Horizon Bank

IT Help Desk Tech

Maryville, TN

... associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and ...

New

Crunch Fitness

Front Desk Sales Associate

Knoxville, TN · On-site

$14 - $15/hr

Vision insurance Front Desk Associate * Are you interested in another location in the market? Your ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Atrium Hospitality

Front Desk Associate

Franklin, TN · On-site

$13.75 - $17.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Nashville, TN · On-site

$18 - $19.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Franklin, TN · On-site

$13.50 - $17.25/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Nashville, TN · On-site

$18 - $19.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Nashville, TN · On-site

$18 - $19.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Nashville, TN

$18 - $19.50/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

prosource.it- Americas

Senior PC Support Technician

TN · On-site

$40 - $45/hr

Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians). * Create processes for support for lower-level Technicians (Help Desk ...

HealthSource Chiropractic

Front Desk Associate

Franklin, TN · On-site

$16 - $20/hr

We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to ... Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Tennessee

Help Desk Associate information

See Tennessee salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk associate in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Help Desk Associate jobs in Tennessee? For Help Desk Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Tennessee look for? The top searched job categories for Help Desk Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Associate jobs? Cities in Tennessee with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
IT Help Desk Technician

IT Help Desk Technician

Tri Star Energy

Nashville, TN

Other

Medical, Retirement, PTO

Posted 14 days ago

Tri Star Energy rating

4.0

Company rating: 4.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Summary:

Tri Star Energy is currently seeking an experienced and qualified IT Help Desk Technician to join our innovative IT team in our Store Support Center in Nashville TN. The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a liaison to our customers in an effort to minimize impacts on productivity while enabling our customers to be successful in their efforts.

Tri Star Energy has been recognized as one of Nashvilles top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!

Benefits of Working at Tri Star Energy:

  • Competitive Compensation Structure
  • Affordable Healthcare Insurance
  • Tuition Reimbursement
  • Credentialing Support
  • HSA Contributions & Matching
  • PTO & Community Service Days
  • Employee Discounts and Perks
  • 401K Matching/Immediate Vesting
  • Corporate Chaplaincy Program
  • Employee Assistance Program/Tri Star Cares

Primary Responsibilities:

  • Provides timely and professional support via incident ticket submissions, emails, and/or phone calls.
  • Provides training of end-users on the use of personal computer hardware and software.
  • Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
  • Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
  • Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
  • Provides follow up for any unresolved helpdesk tickets, regardless of the assignment.
  • Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.

Required Qualifications:

  • High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
  • 2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
  • Or, any equivalent combination of education and experience in job-related activities

Preferred Qualifications:

  • Prior experience in a retail environment
  • Prior experience supporting Point of Sale (POS) systems

About Us:

Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 200+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-States premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashvilles top workplaces for the last 6 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.

Tri Star Energy and the TSE Brands mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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