Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Quick apply
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Help Desk Specialist
Odenton, MD · On-site
Required : • MUST have a current TS/SCI Polygraph clearance to apply for role. • Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of experience, a Bachelor ...
Help Desk Specialist
Odenton, MD · On-site
Required : • MUST have a current TS/SCI Polygraph clearance to apply for role. • Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of experience, a Bachelor ...
Help Desk Specialist
Columbia, MD · On-site
Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...
Help Desk Specialist
Columbia, MD · On-site
Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...
Help Desk Specialist
Columbia, MD · On-site
Medical
Dental
Vision
Retirement
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Help Desk Specialist
Columbia, MD · On-site
Medical
Dental
Vision
Retirement
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Help Desk Specialist
Medical
Dental
Vision
Retirement
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Quick apply
Help Desk Specialist
Medical
Dental
Vision
Retirement
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Help Desk Specialist I
Laurel, MD · On-site
OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...
Help Desk Specialist I
Laurel, MD · On-site
OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...
Help Desk Specialist L1
Annapolis, MD · On-site
$60K - $100K/yr
SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist ... CompTIA Security+ (SEC+) Cisco Certified Network Associate (CCNA) CompTIA A+ CompTIA Network+ (Net+
New
Help Desk Specialist L1
Annapolis, MD · On-site
$60K - $100K/yr
SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist ... CompTIA Security+ (SEC+) Cisco Certified Network Associate (CCNA) CompTIA A+ CompTIA Network+ (Net+
New
Help Desk Specialist
Annapolis Junction, MD · On-site
Medical
Dental
Vision
Life
Retirement
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Quick apply
Help Desk Specialist
Annapolis Junction, MD · On-site
Medical
Dental
Vision
Life
Retirement
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a ...
Senior Help Desk Specialist
Baltimore, MD · On-site
Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...
Quick apply
Senior Help Desk Specialist
Baltimore, MD · On-site
Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...
Help Desk Specialist
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Our client is looking to hire several Help Desk to join a team to support our 1,800+. These ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...
Help Desk Specialist
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Our client is looking to hire several Help Desk to join a team to support our 1,800+. These ... store associates and create & update tickets for each issue • Troubleshoot common hardware and ...
Help Desk Specialist
Baltimore, MD · On-site
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Our client is looking to hire several Help Desk to join a team to support our 1,800+. These ... Answer inbound support calls (as well as email and web services submissions) from store associates ...
Help Desk Specialist
Baltimore, MD · On-site
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Our client is looking to hire several Help Desk to join a team to support our 1,800+. These ... Answer inbound support calls (as well as email and web services submissions) from store associates ...
Help Desk Specialist - Level 2
$74K - $101K/yr
Medical
Retirement
PTO
As our Help Desk Specialist 2 , your day-to-day responsibilities could include: * Develop an ... Associate's Degree OR Seven (7) years' experience may be substituted for the Bachelor's Degree.
Quick apply
Help Desk Specialist - Level 2
$74K - $101K/yr
Medical
Retirement
PTO
As our Help Desk Specialist 2 , your day-to-day responsibilities could include: * Develop an ... Associate's Degree OR Seven (7) years' experience may be substituted for the Bachelor's Degree.
Help Desk Specialist - Level 2
Annapolis, MD · On-site
$74K - $101K/yr
Medical
Retirement
PTO
As our Help Desk Specialist 2 , your day-to-day responsibilities could include: * Develop an ... Associate's Degree OR Seven (7) years' experience may be substituted for the Bachelor's Degree.
Help Desk Specialist - Level 2
Annapolis, MD · On-site
$74K - $101K/yr
Medical
Retirement
PTO
As our Help Desk Specialist 2 , your day-to-day responsibilities could include: * Develop an ... Associate's Degree OR Seven (7) years' experience may be substituted for the Bachelor's Degree.
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...
Front Desk Associate
Prince Frederick, MD · On-site
$16.50/hr
We're a community built around helping people become stronger physically and mentally. Position Overview As a Front Desk Associate, you are often the first and last interaction members have during ...
Quick apply
Front Desk Associate
Prince Frederick, MD · On-site
$16.50/hr
We're a community built around helping people become stronger physically and mentally. Position Overview As a Front Desk Associate, you are often the first and last interaction members have during ...
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Jr. Analyst
Columbia, MD · On-site
$20 - $27.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.
Help Desk Specialist L1 with Security Clearance
Annapolis, MD · On-site
$60K - $100K/yr
... Associates' Degree may be substituted. • Rotating Shift work position, 365 days a year, 7 days a ... help desk support for internet-like collaboration services hosted on a government intranet for a ...
Help Desk Specialist L1 with Security Clearance
Annapolis, MD · On-site
$60K - $100K/yr
... Associates' Degree may be substituted. • Rotating Shift work position, 365 days a year, 7 days a ... help desk support for internet-like collaboration services hosted on a government intranet for a ...
Help Desk Associate information
See Maryland salary details
$14 - $15.65
12% of jobs
$17.10 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.31
15% of jobs
The median wage is $18.92 / hr.
$17.31 - $18.96
24% of jobs
$18.96 - $20.62
13% of jobs
$20.62 - $22.27
9% of jobs
$22.57 is the 75th percentile. Wages above this are outliers.
$22.27 - $23.92
16% of jobs
$23.92 - $25.58
5% of jobs
$25.58 - $27.23
2% of jobs
$27.23 - $28.89
3% of jobs
$28.89 - $30.54
0% of jobs
$30.54 - $32.20
1% of jobs
$13
$20
$32
How much do help desk associate jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for help desk associate in Maryland is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Maryland?
The most popular types of Help Desk jobs in Maryland are:
What are popular job titles related to Help Desk Associate jobs in Maryland?
For Help Desk Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Maryland look for?
The top searched job categories for Help Desk Associate jobs in Maryland are:
What cities in Maryland are hiring for Help Desk Associate jobs?
Cities in Maryland with the most Help Desk Associate job openings:
Full-time
Posted 28 days ago
Job description
Help Desk Specialist
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
What You Bring
Required Qualifications:
Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
- Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
- Provide health and status monitoring and taking appropriate measures when a service outage occurs.
- Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
- Document and communicate outage information to coworkers and customers.
- Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
- Document all communications in a ServiceNow ticket system, escalate tickets as needed
- Provide basic instructions on how to use services to both external and internal customer.
- Troubleshoot customer accounts and users' ability to logon to the collaboration environment
What You Bring
Required Qualifications:
- TS/SCI with Polygraph
- Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
- Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)
Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.