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Help Desk Associate Jobs in Baltimore, MD (NOW HIRING)

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph ... Associate's degree from an accredited college with 1+ years of relevant technical experience; or ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Crofton, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$10.10 - $10.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Baltimore, MD

Help Desk Associate information

See Baltimore, MD salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk associate in Baltimore, MD is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Baltimore, MD? The most popular types of Help Desk jobs in Baltimore, MD are:
What are popular job titles related to Help Desk Associate jobs in Baltimore, MD? For Help Desk Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Baltimore, MD look for? The top searched job categories for Help Desk Associate jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Help Desk Associate jobs? Cities near Baltimore, MD with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,364 per year, or $21.3 per hour.

Help Desk Specialist

Power3 Solutions

Fort George G Meade, MD • On-site

Full-time

Posted 10 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:
  • TS/SCI with Polygraph
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.

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