This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...
This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...
Help Desk Administrator
Annapolis, MD · On-site
This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...
Help Desk Administrator
Annapolis, MD · On-site
This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...
Outreach Subject Matter Expert Level 3 (OSME3) | TS/SCI with a f with Security Clearance
Annapolis, MD · On-site
This is not an entry-level help desk role. It requires prior technical experience, independent problem-solving ability, and comfort operating in a fast-paced, mission-focused environment. Key ...
Outreach Subject Matter Expert Level 3 (OSME3) | TS/SCI with a f with Security Clearance
Annapolis, MD · On-site
This is not an entry-level help desk role. It requires prior technical experience, independent problem-solving ability, and comfort operating in a fast-paced, mission-focused environment. Key ...
Service Desk
Randallstown, MD · On-site
$15.50 - $16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Randallstown, MD · On-site
$15.50 - $16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Aberdeen, MD · On-site
$15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Aberdeen, MD · On-site
$15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bel Air, MD · On-site
$15.50 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bel Air, MD · On-site
$15.50 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65 - $18.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Randallstown, MD · On-site
$15.50 - $16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Randallstown, MD · On-site
$15.50 - $16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Ellicott City, MD · On-site
$16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Ellicott City, MD · On-site
$16.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Timonium, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Timonium, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Towson, MD · On-site
$15 - $15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Towson, MD · On-site
$15 - $15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Towson, MD · On-site
$15 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Towson, MD · On-site
$15 - $16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Columbia, MD · On-site
$15 - $15.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Columbia, MD · On-site
$15 - $15.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Perry Hall, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Perry Hall, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Baltimore, MD · On-site
$16/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Bowie, MD · On-site
$15 - $15.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Entry Level Help Desk information
See Baltimore, MD salary details
$12.66 - $14.57
2% of jobs
$14.57 - $16.48
6% of jobs
$16.48 - $18.39
12% of jobs
$18.93 is the 25th percentile. Wages below this are outliers.
$18.39 - $20.30
17% of jobs
The median wage is $21.83 / hr.
$20.30 - $22.21
16% of jobs
$22.21 - $24.12
16% of jobs
$25.08 is the 75th percentile. Wages above this are outliers.
$24.12 - $26.04
12% of jobs
$26.04 - $27.95
7% of jobs
$27.95 - $29.86
6% of jobs
$29.86 - $31.77
3% of jobs
$31.77 - $33.68
2% of jobs
$12
$23
$33
How much do entry level help desk jobs pay per hour?
As of Aug 3, 2026, the average hourly pay for entry level help desk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.
What is an entry level help desk job?
Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.
What are the key skills and qualifications needed to thrive as an entry level help desk professional?
To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.
What is the difference between Entry Level Help Desk vs Technical Support Specialist?
| Aspect | Entry Level Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | Similar; often requires CompTIA A+ or Network+ certifications |
| Work Environment | Help desk or call center, primarily remote or on-site | Technical support teams, on-site or remote, often more specialized |
| Employer & Industry Usage | IT departments, MSPs, tech companies | IT service providers, tech companies, corporate IT teams |
| Common Search & Comparison | Yes | Yes |
Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.
What are some common challenges faced by entry level help desk professionals, and how can they overcome them?
Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Baltimore, MD? The most popular types of Help Desk jobs in Baltimore, MD are:
What are popular job titles related to Entry Level Help Desk jobs in Baltimore, MD? For Entry Level Help Desk jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Baltimore, MD look for? The top searched job categories for Entry Level Help Desk jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Entry Level Help Desk jobs? Cities near Baltimore, MD with the most Entry Level Help Desk job openings:
Job description
Company Description
PlanIT Group :  specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors
Job Description
- Applicants must have a TS/SCI
- Â Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
- Attempts to resolve as many incidents during the first call, or at Tier I.
- Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.Â
- Working knowledge of computers, printers, laptops and common windows applications.Â
Qualifications
Active TS/SCI required
Security+ CE certification required prior to start. Â You can interview without the certification but not start until it's been obtained
Please note: Â This is an entry level position. Â
Additional Information
PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.
About PlanIT Group
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Charlotte, NC, US
Year founded
2010