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Help Desk Associate Jobs in Landover, MD (NOW HIRING)

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenshipbecause of federal ... Education: * Associate's degree in related field. If interested in applying for the position ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In ... Preferred : • Associate's or Bachelor's degree in IT or a related field • Microsoft ...

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government ... Endpoint Administrator Associate - Apple Certified IT Professional - AWS Certified Cloud ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. * Compliance with DoD 8570.01-M with a minimum certification of IAT ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... Associate's degree in computer science, Information Technology, or Management Information Systems ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... Preferred: o Associate's or Bachelor's degree in IT or a related field o Microsoft Certification ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

Associate's degree (Bachelor's preferred) * 2+ years of Help Desk / Desktop Support experience in enterprise IT * Strong knowledge of Windows 10/11 and Microsoft 365 * Experience with ticketing ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Landover, MD

Help Desk Associate information

See Landover, MD salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk associate in Landover, MD is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Landover, MD? The most popular types of Help Desk jobs in Landover, MD are:
What cities near Landover, MD are hiring for Help Desk Associate jobs? Cities near Landover, MD with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Landover, MD as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,750 per year, or $21.5 per hour.

Junior Help Desk

Global Alliant Inc

Rockville, MD • Remote

$70K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Help Desk Specialist-I
Job Location- Remote

Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved.

Salary- Up to $70,000/annually


Required Skills

  • Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
  • At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
  • Performs help desk support; works independently and as a member of a team.
  • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
  • Strong knowledge of the Microsoft Windows 10 Operating System.
  • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
  • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
  • Excellent written and verbal communication skills.
  • Experience developing documentation to support desktop application packaging processes.
  • Experience developing application testing plans and supporting documentation.
  • Working knowledge of Microsoft Active Directory
  • Must be able to research and work independently to triage, troubleshoot, and fix issues.
  • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Requires strong communication skills with other team members and clients
  • Requires the proven ability to manage time while working on a variety of tasks
  • Possess a willingness and attitude to help customers find workable solutions


Clearance:

  • Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.


Education:

  • Associate's degree in related field.


If interested in applying for the position, please reach out to me at mayuri.s@globalalliantinc.com

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About Global Alliant

Sourced by ZipRecruiter

Global Alliant is an Innovative and Award winning Information Technology and Software Development Company based in Maryland. We partner with clients to transform their complex and mission critical business challenges using Digital Transformation, Cloud Modernization, Agile Engineering, and Process Automation Solutions. Our core capabilities reach across Public Sectors composed of Federal, State, and Local Government Agencies, and deliver the Best in Class Solutions. Global Alliant understands rapid policy changes to bring suitable program and delivery oversight coupled with technical subject matter expertise to not only meet but exceed client expectations.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2016

Social media

Twitter

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