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Help Desk Associate Jobs in Maryland (NOW HIRING)

PLANET AID INC

IT Help Desk Technician

Elkridge, MD · On-site

$23 - $25/hr

Associate's degree or coursework in IT, Computer Science, or related field preferred * 0-1 year of experience in a help desk, customer service, or technical support role (internships count) * Basic ...

Gold's Gym

Front Desk Associate - OVERNIGHT

MD · On-site

$11.75/hr

Front Desk Associate MUST BE ABLE TO WORK OVERNIGHT 11PM-4AM The Front Desk Associate will greet ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 4am-8am

Capitol Heights, MD · On-site

$14 - $18/hr

Front Desk Associate MUST BE ABLE TO WORK EARLY MORNINGS 4AM-8AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate 8AM-12PM

Bowie, MD · On-site

$11.50/hr

Front Desk Associate **MUST BE AVAILABLE 8AM-12PM MONDAY-SUNDAY** The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Future Opening: Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 4am-8am

MD · On-site

$14 - $18/hr

Front Desk Associate MUST BE ABLE TO WORK EARLY MORNINGS 4AM-8AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 9pm-1am

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate SHIFT HOURS ARE 9PM TO 1AM The Front Desk Associate will greet and direct ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 9pm-1am

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate SHIFT HOURS ARE 9PM TO 1AM The Front Desk Associate will greet and direct ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate 12-4pm

Bowie, MD · On-site

$11.50/hr

Front Desk Associate **MUST BE AVAILABLE TO WORK 12pm-4pm EVERYDAY** The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 4am-8am

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate MUST BE ABLE TO WORK EARLY MORNINGS 4AM-8AM The Front Desk Associate will ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate - 8pm to 12am

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate 4pm to 9pm

Bowie, MD · On-site

$13.50 - $17.25/hr

Front Desk Associate MUST BE AVAILABLE MONDAY THROUGH SUNDAY BETWEEN 4PM-9PM The Front Desk ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Maryland

Help Desk Associate information

See Maryland salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk associate in Maryland is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Maryland?

The most popular types of Help Desk jobs in Maryland are:

What are popular job titles related to Help Desk Associate jobs in Maryland?

For Help Desk Associate jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Maryland look for?

The top searched job categories for Help Desk Associate jobs in Maryland are:

What cities in Maryland are hiring for Help Desk Associate jobs?

Cities in Maryland with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $43,333 per year, or $20.8 per hour.

IT Help Desk Technician

PLANET AID INC

Elkridge, MD • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

Join a mission-driven organization making a global impact! Planet Aid collects and recycles used textiles to protect the environment and support sustainable development in communities around the world.

This role provides first-line technical support to employees and reports directly to the Systems Administrator. We're looking for a go-getter who's comfortable wearing multiple hats, willing to get their hands dirty, and ready to travel to different company locations for hands-on work such as security camera and cabling installations. It's a great opportunity for someone early in their IT career to build foundational troubleshooting, customer service, and physical infrastructure skills in a supportive, fast-paced environment.


What You'll Do
Help Desk & IT Support Duties

  • Respond to help desk tickets, phone calls, and emails, providing timely and professional first-line technical support
  • Troubleshoot and resolve hardware, software, printer, and connectivity issues for desktops, laptops, and mobile devices
  • Set up new user accounts, workstations, and equipment, including software installation and configuration
  • Reset passwords and manage user access requests in accordance with company security policies
  • Document all support interactions, resolutions, and recurring issues in the ticketing system
  • Escalate unresolved or complex issues to Tier 2/3 IT staff with clear documentation
  • Maintain inventory of IT equipment, including tracking assignments and basic asset management
  • Assist with onboarding/offboarding of employees from an IT equipment and access standpoint
  • Provide basic support for common business applications (email, video conferencing, office software)
  • Follow up with users to confirm issue resolution and ensure satisfaction
  • Contribute to and help maintain the internal knowledge base of common issues and solutions

Field & Physical Installation Duties

  • Assist with the installation, setup, and basic maintenance of security cameras and related surveillance equipment
  • Assist with installation of network and low-voltage cabling, including running cable, mounting hardware, and basic wiring work
  • Travel to different company locations as needed to support installations, equipment setup, and on-site troubleshooting
  • Take initiative on hands-on physical tasks (mounting equipment, working in ceilings/closets, minor cable runs) - a willingness to "get your hands dirty" is essential

Schedule: Onsite Monday to Friday, 8:00 AM - 4:30 PM

Pay: $25/hr

Benefits: Health, vision, dental, life, AD&D, and 401k

Time Off: Paid vacation, sick leave, and 9 holidays



Requirements

Requirements

  • High school diploma or equivalent required; Associate's degree or coursework in IT, Computer Science, or related field preferred
  • 0-1 year of experience in a help desk, customer service, or technical support role (internships count)
  • Basic understanding of Windows and/or macOS operating systems
  • Familiarity with common business software (Microsoft Office/Google Workspace, email clients)
  • Strong communication skills and a customer-service mindset
  • Ability to explain technical concepts to non-technical users in a clear, patient manner
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize and manage multiple support tickets simultaneously
  • Comfortable performing physical work such as installing cabling, mounting equipment, and working with tools
  • Valid driver's license required; ability and willingness to travel to different company locations
  • Ability to lift and move IT and installation equipment (up to 40 lbs), including working with ladders and in tight spaces (ceilings, closets, wiring runs)

Preferred:

  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management)
  • Basic knowledge of networking concepts (Wi-Fi, VPN, TCP/IP basics)
  • Experience supporting Active Directory / Microsoft 365 environments


Apply