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Part Time Help Desk Jobs in Maryland (NOW HIRING)

Quest Dental

Front Desk

Baltimore, MD

$25 - $27/hr

Front Desk Receptionist Hourly Pay: $22 - $27 (based on experience) Title Front Desk Your Role ... Apply Today - Help Us Deliver Outstanding Patient Care! Salary Range Part-time $25 - $27 per hour ...

camd

FRONT DESK - ATTENDANT 1

Columbia, MD · On-site

$16/hr

You will help maintain a clean, organized environment and support day-to-day front desk operations ... Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid ...

camd

FRONT DESK - ATTENDANT 1

Columbia, MD

$16/hr

You will help maintain a clean, organized environment and support day-to-day front desk operations ... Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

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All JobsHelp Desk JobsPart Time Help Desk JobsPart Time Help Desk Jobs in Maryland

Part Time Help Desk information

See Maryland salary details

$10

$20

$32

How much do part time help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for part time help desk in Maryland is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.40 per hour, depending on experience, location, and employer.

What is a part time help desk job?

Part time help desk jobs involve providing technical support and assistance to customers or employees, but on a reduced hours schedule compared to full-time positions. Individuals in these roles help troubleshoot and resolve issues related to computers, software, networks, or other technology, either over the phone, via email, or in person. Part time help desk positions are ideal for students, those seeking flexible work, or individuals balancing other commitments. They require good communication skills, basic technical proficiency, and a customer-oriented attitude.

What are the key skills and qualifications needed to thrive as a part time help desk professional, and why are they important?

To thrive as a Part Time Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by part-time help desk staff, and how can they effectively manage them?

Part-time help desk staff often face challenges such as balancing fluctuating workloads, quickly adapting to rapidly changing technical issues, and staying updated on company processes with limited hours. Effective time management, proactive communication with full-time team members, and leveraging knowledge bases can help overcome these hurdles. Additionally, maintaining detailed notes and regularly participating in team meetings or training sessions, even on a flexible schedule, can ensure continuity and provide better support to end-users.

What is the difference between Part Time Help Desk vs Part Time IT Support Specialist?

AspectPart Time Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentOffice or remote, customer-facingOffice, remote, or on-site, technical troubleshooting
Employer UsageHelp desk teams, MSPs, corporate ITIT departments, service providers, tech companies
Search & Comparison IntentYesYes

Both roles involve technical support, troubleshooting, and customer service. The Part Time Help Desk typically focuses on basic user issues and ticket management, while the Part Time IT Support Specialist may handle more complex technical problems and system maintenance. The roles often overlap but differ in technical depth and scope.

What are the most commonly searched types of Help Desk jobs in Maryland?

The most popular types of Help Desk jobs in Maryland are:

What cities in Maryland are hiring for Part Time Help Desk jobs?

Cities in Maryland with the most Part Time Help Desk job openings:

Part Time Help Desk jobs near you
Infographic showing various Part Time Help Desk job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,079 per year, or $20.2 per hour.

Computer User Support Specialist (Junior) - Part-Time/On-Call (PTOC)

Patuxent River, MD

Digital Enterprise Solutions, Inc.
IT Services • 51 - 200 employees
Learn more about Digital Enterprise Solutions, Inc.external

$15 - $16.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Computer User Support Specialist (Junior) – Part-Time/On-Call (PTOC)
Digital Enterprise Solutions, Inc. (DESI) is in need for a junior-level Computer User Support Specialist to join our team of qualified and diverse individuals supporting an enterprise service desk in Patuxent River, MD 20670. This would initially be an hourly non-exempt Part-Time/On-Call (PTOC) position with the potential to transition to full-time based on performance and program needs. A required ~3-4 week on-site training program will be conducted upon start.
PTOC Computer User Support Specialists will be called upon during surge needs or to backfill other full-time specialists who are absent. Candidates must be flexible and available to support any of the following shifts based on coverage needs:
  • Core hour day shifts: 6am-8pm, Monday-Friday
  • Weekday overnight shifts: Monday-Thursday 8pm-7am
  • Weekend day shifts: Friday, Saturday, Sunday 6am-7pm
  • Weekend overnight shifts: Friday, Saturday, Sunday 6pm-7am
ROLES/RESPONSIBILITIES:
  • Provide first-level technical support to users via phone, email, and/or ticketing system.
  • Log and manage service requests using ITSM platforms such as Ivanti or ServiceNow
  • Answer questions or resolve basic computer problems for clients in person, or via telephone or electronically.
  • Assist users with troubleshooting issues related to hardware, software, email, printing, and basic network connectivity
  • Escalate unresolved issues to Tier 2 support/specialized services as appropriate
  • Maintain documentation of issues and resolutions
EDUCATION/EXPERIENCE REQUIREMENTS:
To be considered for this position, you must meet the education and experience listed below:
  • A High School diploma or GED is required.
  • Less than three (3) years of experience performing work in the abovementioned roles and responsibilities.
MINIMUM QUALIFICATIONS:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
  • Customer service skills, preferably gained within a call center-like environment.
  • Excellent written and verbal communication skills.
  • US Citizenship is required due to US government contract requirements.
  • Ability to obtain and maintain a favorable non-NISP or SECRET clearance (interim required to start).
PREFERRED QUALIFICATIONS:
Candidates with experience or knowledge in these desired skills will be given preferential consideration:
  • Experience as a help desk specialist/agent within an enterprise environment.
  • Experience at NAVAIR National Help Desk.
  • Experience with Ivanti ITSM.
  • Experience with ServiceNow.
  • Active SECRET clearance.
COMPENSATION amp; BENEFITS:
The compensation range is based on industry compensation data and/or position budget and reflects our commitment to transparency and fairness:
  • The hourly compensation range is $15 to $16.75/hour, commensurate with education and experience.
  • Other compensation may include discretionary bonuses, referral rewards, and spot awards.
  • Full-time benefits (once transitioned) include comprehensive health insurance (medical, dental, vision), Health Reimbursement Account (HRA), paid time off, paid holidays, life insurance with accidental death and dismemberment, short-term disability insurance, long-term disability, 401(k) with matching,
This position is contingent upon customer approval of candidate.
Eligible for our External Referral Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth or related medical conditions, age, military status, disability, ethnic or national origin, or other legally protected status.
For a listing of all DESI open positions, please visit the “Careers” section of our website at https://www.ilikedesi.com/careers

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