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Entry Level Help Desk Jobs in Maryland (NOW HIRING)

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

This is an entry level position. Additional Information PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer. All your information will be kept confidential according to ...

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or ... Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbia ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Planet Fitness

Service Desk

Laurel, MD

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hyattsville, MD · On-site

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Silver Spring, MD

$17.65 - $18.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Aberdeen, MD · On-site

$15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Ellicott City, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Randallstown, MD

$15.50 - $16.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

District Heights, MD

$15 - $30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

University Park, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Reisterstown, MD · On-site

$16 - $16.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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Entry Level Help Desk information

See Maryland salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk in Maryland is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Maryland?

The most popular types of Help Desk jobs in Maryland are:

What job categories do people searching Entry Level Help Desk jobs in Maryland look for?

The top searched job categories for Entry Level Help Desk jobs in Maryland are:

What cities in Maryland are hiring for Entry Level Help Desk jobs?

Cities in Maryland with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,735 per year, or $22.5 per hour.

Help Desk Administrator

PlanIT Group LLC

Annapolis Junction, MD

Full-time

Re-posted 11 days ago

Job description

Company Description

PlanIT Group :  specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors

Job Description
  • Applicants must have a TS/SCI
  •  Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
  • Attempts to resolve as many incidents during the first call, or at Tier I.
  • Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. 
  • Working knowledge of computers, printers, laptops and common windows applications. 
Qualifications

Active TS/SCI required

Security+ CE certification required prior to start.  You can interview without the certification but not start until it's been obtained


Please note:  This is an entry level position.  



Additional Information

PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.

Apply