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Help Desk Associate Jobs in Ridge, MD (NOW HIRING)

Concept Plus

Service Desk Systems Analyst

California, MD · On-site

$19.75 - $26.75/hr

Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience). * Minimum of 3 years of experience in a help desk or technical support role.

Meow Wolf

IT Helpdesk Engineer (Part-Time)

California, MD · On-site

$35.25/hr

Associate's or Bachelor's degree in a technical field (or equivalent experience). * Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model. Work Environment ...

New

Meow Wolf

IT Helpdesk Engineer

California, MD · On-site

$35.25/hr

Associate's or Bachelor's degree in a technical field (or equivalent experience). * Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model. Work Environment ...

Harris

Deal Desk Contracts Administrator

California, MD · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field ...

Harris

Deal Desk Contracts Administrator

California, MD · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field ...

Extra Space

Assistant Store Manager

Hollywood, MD · On-site

$17.50 - $18.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Ridge, MD

Help Desk Associate information

See Ridge, MD salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for help desk associate in Ridge, MD is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What job categories do people searching Help Desk Associate jobs in Ridge, MD look for?

The top searched job categories for Help Desk Associate jobs in Ridge, MD are:

What cities near Ridge, MD are hiring for Help Desk Associate jobs?

Cities near Ridge, MD with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Ridge, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,333 per year, or $20.8 per hour.

Service Desk Systems Analyst

California, MD • On-site

Concept Plus
51 - 200 employees
Learn more about Concept Plusexternal

$19.75 - $26.75/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

Job description

Service Desk Systems Analyst

Concept Plus California, Maryland, United States

About this position

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award‑winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

Concept Plus is seeking a Service Desk Systems Analyst. This position supports a client Customer Service Team with on‑site technical assistance at customer locations. Support is provided Monday–Friday, 0600–1800, through phone, email, self‑service tickets, walk‑ins, and on‑site visits. Limited travel to customer sites may be required.

What you’ll do
  • Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
  • Respond to and document user requests related to system performance, applications, and connectivity.
  • Troubleshoot hardware, software, and network issues, including account and security concerns.
  • Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
  • Create user accounts and support/troubleshoot identity and access provisioning.
  • Perform remote diagnostics to identify issues and take corrective action.
  • Log and manage all service activity using ServiceNow ITSM.
  • Escalate unresolved or complex issues to specialized support teams as needed.
  • Initiate and track warranty repair actions.
  • Conduct follow‑up to confirm successful issue resolution and customer satisfaction.
  • Assist with basic network tasks, including cabling patching, switch port configuration, and endpoint connectivity.
  • Act as an early responder to potential security‑related incidents.
Required Qualifications
  • Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Minimum of 3 years of experience in a help desk or technical support role.
  • Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire.
  • ITIL Foundations Certification preferred. Microsoft/Azure certifications are a plus.
  • Working knowledge of networks and standard system/server architecture.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

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